Medical Scheduler II - Central Scheduling

Kettering Health; Miamisburg (OH); On-site; USD 22,000 - 33,000; Full time

Job summary

Kettering Health is seeking a Central Scheduling Clerk in Miamisburg, OH. The role involves scheduling patients and procedures across hospital and outpatient departments, maintaining accurate records, and delivering courteous service in a fast-paced setting.

Candidates should have high school completion, experience with Epic/EMR, and strong written and verbal communication skills. On-site position with full-time hours in the first shift.

Qualifications

• High School completion or equivalent is required.
• Medical Terminology knowledge is expected.
• Experience with Epic/EMR systems is preferred.
• Strong English communication skills (written and verbal).

Responsibilities

• Schedule patients and procedures across hospital and outpatient departments.
• Maintain and update consumer records in the scheduling system.
• Provide courteous, accurate information and resolve inquiries.
• Work in a fast-paced call-center-like environment with attention to detail.

Skills

Communication skills

Verbal & written communication

Customer service

Scheduling experience

Education

High School Completion or equivalent

Medical Terminology

Tools

Epic/EMR

Microsoft Office

Job description

Job Details

Central Scheduling | Miamisburg | Full-time | First Shift

Responsibilities & Requirements

Knowledge and Skills Required

• Demonstrates through behavior Kettering Health’s mission, vision, and service standards as outline in the organization’s training
• Exceeds competence and uses critical thinking skills promptly to resolve consumer inquiries within the assigned functional area
• Adheres to all established workflows, scripting, and department greetings
• Creates an exceptional customer experience by setting proper expectations and consistently following through with end-users
• Continuously achieves key department performance objectives such as quality assurance and productivity
• Handles sensitive matters courteously and with professionalism. When appropriate, can escape to leadership for proper awareness and/or resolution
• Demonstrates consistent and punctual attendance
• Upholds high energy and positive attitude, even when under pressure
• Adapts quickly to change and balances multiple priorities in a fast-paced environment
• Thoroughly document all interactions and consistently update consumer records in relevant technology system
• Exhibits a desire to continuously learn, improve service delivery, and work in a team environment
• Ability to schedule for multiple department/service areas in all hospital/ outpatient departments
• Ability to schedule various testing including but not limited to procedural scheduling including anesthesia cases
• Perform other duties as assigned by department leaders

Qualifications And Experience

• High School Completion or equivalent
• Previous clerical / physician office training
• Epic/EMR 1 Year experience
• Medical Terminology
• Computer Literate with strong knowledge of Microsoft Office products
• Ability to function in a fast-paced call center environment. While maintaining a respectful, caring, and professional manner
• Excellent written and verbal communication skills

Preferred Qualifications

• Previous registration or scheduling experience

Overview

Kettering Health is a not-for-profit system of 14 medical centers and more than 120 outpatient facilities serving southwest Ohio. Our mission is to live God’s love by promoting and restoring health. Our commitment to our patients is to help individuals be their best. With that context, safety is our top priority. We provide an integrated system of healthcare experts committed to providing exceptional care.