Medical Referrals Coordinator - Patient Scheduling Pro

Eastern Nephrology; Wilmington (NC); On-site; USD 2,066,000 - 2,583,000; Full time

Job summary

Eastern Nephrology in Wilmington, NC is seeking a Full Time Clerical colleague to coordinate referral processes, pre-certifications, and scheduling of patient appointments.

The ideal candidate will have strong medical terminology knowledge, HIPAA compliance, and experience with MS Word, Outlook, Teams, and an EMR system. This on-site role requires excellent organization and communication with physicians and patients.

Qualifications

• Two years of related medical clerical experience or a completed medical secretarial program.
• High school diploma or GED required
• One year as a Patient Services Representative in a nephrology facility.
• Two years in a medical office or clerical setting with scheduling and patient communications
• Completion of a medical secretarial program may be accepted in place of experience
• At least one year of nephrology-related Patient Services experience required

Responsibilities

• Schedule all incoming new patient referrals as well as ultrasound procedures.
• Schedule all outgoing referrals initiated from in-house providers.
• Follow-ups on referrals scheduled to ensure appointments are kept and recorded in the EMR.
• Close referrals in the work queues.
• Serve as backup Patient Service Representative

Skills

HIPAA knowledge

Confidentiality

Records management

Time management

Multi-tasking

Communication

Detail-oriented

Education

High school diploma or GED

Medical secretarial program

Tools

Microsoft Word

Outlook

Teams

EMR system

Job description

Eastern Nephrology in Wilmington, NC is seeking a Full Time Clerical colleague to coordinate referral processes, pre-certifications, and scheduling of patient appointments.

The ideal candidate will have strong medical terminology knowledge, HIPAA compliance, and experience with MS Word, Outlook, Teams, and an EMR system. This on-site role requires excellent organization and communication with physicians and patients.