Medical Records Clerk

Legal Monkeys; Waco (TX); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Paid vacation

8 paid holidays

401(k) match

Insurance package

Job summary

Legal Monkeys is seeking an entry-level Medical Records Associate in Texas. You will call providers, request medical records, and coordinate with case managers to support personal injury cases.

You will use phones, email, and chat in a structured daily workflow. This full-time role offers daytime hours with no nights or weekends, and emphasizes growth within a collaborative office culture.

Qualifications

• Good communication skills.
• Comfortable speaking on the phone regularly.
• Reliable and willing to learn.

Responsibilities

• Interact with case managers and providers via phone, email, and chat.
• Work through a group of assigned records requests each day.
• Effectively retrieve medical records and bills for law firms.
• Ensure special authorizations are completed.
• Track the progress of requests in our system.
• Interact with providers with enthusiasm to accomplish daily goals.
• Build genuine relationships with providers and coworkers.
• Stay organized and professional while handling a steady flow of work.
• Think critically through unexpected problems.

Skills

Good communication

Phone communication

Reliable and eager to learn

Education

High School Diploma or GED

Job description

Looking for a steady, full-time job where you can build real skills (and not work nights or weekends)?

Personal Injury law firms will hire companies (like us!) to call providers and retrieve medical records and billing statements on their behalf. Our team work withs directly with healthcare providers to obtain medical records needed for legal cases.

As a member of our Medical Records team, you’ll spend your day making calls, sending emails, and communicating with medical providers to gather client medical records. You’ll have a structured daily workflow with a set of tasks to complete.

We strive to foster both professional and personal growth within our team. In this role, you’ll gain exposure to the legal and healthcare industries while developing your organizational, task management, and professional communication skills.

The Breakdown

• Interact with case managers and providers via phone, email, and chat (entry-level computer work)
• Work through a group of assigned records requests each day
• Effectively retrieve medical records and bills for law firms
• Ensure special authorizations are completed
• Track the progress of requests in our system
• Interact with providers with enthusiasm to accomplish daily goals
• Build genuine relationships with providers and coworkers
• Stay organized and professional while handling a steady flow of work
• Think critically through unexpected problems
• Perform other duties as assigned

Pay & Schedule:

• $15-$17/hour starting rate (based on qualifications)
• Monday-Friday, 8:00 a.m.-5:00 p.m
• No nights or weekends

Benefits:

• Paid vacation + 8 paid holidays
• 401(k) retirement plan with 3.5% match
• Medical, dental, vision, life, and supplemental insurance available
• Team events and a strong office culture

What We’re Looking for:

• Good communication skills
• Comfortable speaking on the phone regularly
• Reliable and willing to learn
• High School Diploma or GED required

Physical Requirements:

• Experience prolonged sitting, standing or bending
• Ability to interact with standard office technology (e.g., keyboard, computer, headset, mouse) with or without reasonable accommodation
• Ability to lift up to 15 pounds at times
• On-site attendance

Why Us?

You could take your talents anywhere. We know that. You know that. So, let’s cut to the chase - We are a Records Collection Company, set on helping our clients by expediting the life of a case. By doing so, this means more money and a faster return to a greater quality of life for clients of the firm. But, what sets us apart? Our commitment to top-tier office culture. Legal Monkeys believes to be the best records collection company in the nation. We grow as individuals, as well as a team. The Legal Monkeys team is full of quick thinkers who are willing to adapt and find the best way to achieve any task in front of them.

Our Core Values:

• Play As A Team. By building each other up, we all get better, and - together - we get stronger
• Find A Better Way. We don't know how to settle. We are always asking ourselves how to get better in everything we do
• Inspire And Be Inspired. Each day, we find ourselves drawing inspiration from our teammates while giving inspiration to others
• Need To Achieve. Never apologize for having high standards for yourself. We wouldn't want anything less

Thank you for considering us as a potential employer