Medical Receptionist - Urgent Care

Park Nicollet; Saint Louis Park (MN); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Job summary

Park Nicollet is seeking a Medical Receptionist to join our Urgent Care Frontline team. This role balances Call Center duties and Front Desk support, greeting patients, collecting co-pays, scheduling follow-ups and referrals, and providing courteous service to patients and families.

Schedule is 7:30 AM to 4:00 PM, Monday through Friday. Candidates need 6 months related experience, accurate keyboarding, basic computer skills, and strong communication to protect patient confidentiality in a

Qualifications

• 6 months related experience.
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of telephone and headsets, PC, printer, photo copier and fax machine.

Responsibilities

• Greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.
• Handle incoming calls in a Call Center environment and maintain high availability during scheduled hours.

Skills

Customer service

Telephone etiquette

Computer skills

Medical terminology

Tools

Telephone systems

Headsets

PC

Printer

Fax machine

Job description

Park Nicollet is looking to hire a Medical Receptionist to join our Urgent Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center:

• If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

• The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

Department Overview:

We are a group of healthcare workers who are passionate about helping patients and their families with improving their health. Our clinicians consider our front desk team members as colleagues and really partner with staff to take great care of our patients. Collaborating with all members of the team is how we have continued to have excellent patient experience results and maintain high quality patient measures. Our campus includes free parking in a parking lot. We are located near several restaurants. Our team is friendly, energetic engaged and we love to have fun!!

Work Schedule:

730AM-4PM Monday -Friday

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!