Medical Receptionist Primary Care

Park Nicollet Health Services; Rogers (MN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Tuition reimbursement

Employee assistance program

Job summary

Park Nicollet Health Services is hiring a Medical Receptionist for Park Nicollet Rogers in Minnesota. The role supports a 11-clinician team and a daily patient load of 100–140, handling front desk and call-center tasks, coordinating appointments, and collecting copays in a fast-paced primary care setting.

The position emphasizes patient confidentiality, professional communication, and timely service, with a Monday–Friday day shift and occasional Saturdays.

Qualifications

• 6 months related experience.
• Accurate computer/keyboard skills.
• Knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Proficient with telephone equipment, PCs, printers, photocopiers and fax machines.
• Medical terminology knowledge desirable.

Responsibilities

• Greet patients and assist at the front desk.
• Collect co-pays and schedule follow-up appointments and referrals.
• Support department clerical duties and manage patient flow.
• Deliver excellent customer service and protect patient confidentiality.

Skills

Communication skills

Typing / keyboarding

Phone etiquette

Medical terminology knowledge

Tools

Telephone equipment

PC

Printer

Copier

Fax machine

Job description

Job Description

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Call Center

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk

• Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule

Monday – Friday Day shift with occasional Saturdays

Join a collaborative, family-like team at Park Nicollet Rogers where medical receptionists are key to both patient experience and clinic operations. In this fast-paced setting, you will support a team of 11 clinicians and help care for 100–140 patients each day by managing patient flow, coordinating communication, and delivering outstanding front-line service. Our clinic provides care across Internal Medicine/Pediatrics, Pediatrics, and Family Medicine, serving patients of all ages in the Rogers community.

Required Qualifications

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed To Support Your Total Health

As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.