Receptionist, Medical III

HealthPartners; Saint Louis Park (MN); On-site; USD 39,000 - 48,000; Full time

Job summary

Park Nicollet is hiring a Medical Receptionist to support the Cardiology team and act as a key point of contact for patients. The role includes handling front desk tasks, greeting patients, collecting co-pays, scheduling follow-ups, and assisting with clerical duties to ensure smooth operations.

The position follows a Monday–Friday 8:00 AM–4:30 PM schedule and requires strong communication, accuracy with computer systems, and a patient-centered approach in a fast-paced setting.

Qualifications

• 6 months related experience is required.
• Accurate computer/keyboard skills required.
• Knowledge of age-related growth and development principles for patient safety.
• Proficiency operating telephone equipment, headset, PC, printer, photocopier and fax machine.
• Some medical background is preferred.
• Strong verbal and written communication skills.
• Customer service and human relations sensitivity.
• Listening and telephone etiquette skills.
• Knowledge of medical terminology desirable.
• Comfort in asking patients for copays.
• Ability to promote and maintain patient relations and confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit and key for long periods.

Responsibilities

• Greet patients and support front desk duties within the department.
• Collect co-pays, schedule follow-up appointments and referrals.
• Support departmental clerical duties and processes.
• Provide quality service and courteous assistance to patients requesting care.

Skills

Call center

Front desk

Customer service

Phone etiquette

Multitasking

Tools

Telephone equipment

PC

Printer

Photocopier

Fax machine

Job description

Medical Receptionist

Park Nicollet is looking to hire a Medical Receptionist to join ourCardiology team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center:

If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

Work Schedule:

Monday-Friday 8AM -4:30PM

Required Qualifications:

• Education, Experience or Equivalent Combination:
  • 6 months related experience
• Knowledge, Skills, and Abilities:
  • Accurate computer/keyboarding skills required.
  • Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
  • Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Education, Experience or Equivalent Combination:
  • Some medical background preferred.
• Knowledge, Skills, and Abilities:
  • Strong verbal and written communication skills
  • Human relations sensitivity and customer service skills
  • Listening and telephone etiquette skills
  • Medical terminology knowledge desirable
  • Comfort in asking patients for copays and race collection.
  • Ability to promote and maintain good patient relations and patient confidentiality.
  • Ability to work in a fast-paced and structured environment.
  • Ability to sit and key for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!