Medical Receptionist - Methodist Rehab

HealthPartners, Inc.; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Park Nicollet is looking to hire a Medical Receptionist to join our Methodist Rehab team. Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

The role covers front desk duties, greeting patients, collecting co-pays, scheduling follow-up appointments and referrals, and supporting departmental clerical tasks across Occupational Therapy, Physical Therapy and Speech Therapy, with a centralized wound

Qualifications

• Minimum 6 months related receptionist/clerical experience.
• Accurate computer/keyboard skills.
• Ability to greet patients and collect co-pays.

Responsibilities

• Greet patients and families at the front desk.
• Schedule follow-up appointments and referrals.
• Support departmental clerical duties for Rehab services.
• Process copays and manage centralized scheduling line.

Skills

Customer service

Telephone etiquette

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

Basic computer skills

Job description

Park Nicollet is looking to hire a Medical Receptionist to join our Methodist Rehab team!Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center:

If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

This position supports three cost centers: Methodist Occupational Therapy, Physical Therapy Speech Therapy, and both inpatient and outpatient scheduling. It also includes management of a dedicated wound scheduling line serving three rehab locations from one centralized location.

Work Schedule:

Eight 8-hour shifts in a 2 week pay period. This includes rotating weekends and holidays.

REQUIRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • 6 months related experience
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Accurate computer/keyboarding skills required.
  • Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
  • Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

PREFERRED QUALIFICATIONS:

• Education, Experience or Equivalent Combination:
  • Some medical background preferred.
• Licensure/ Registration/ Certification:
  • NA
• Knowledge, Skills, and Abilities:
  • Strong verbal and written communication skills
  • Human relations sensitivity and customer service skills
  • Listening and telephone etiquette skills
  • Medical terminology knowledge desirable
  • Comfort in asking patients for copays and race collection.
  • Ability to promote and maintain good patient relations and patient confidentiality.
  • Ability to work in a fast-paced and structured environment.
  • Ability to sit for long periods of time.
  • Ability to key for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!