Receptionist, Medical III

HealthPartners; Northern (KY); Hybrid; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Time away from work

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

HealthPartners Park Nicollet Cardiology is seeking a Medical Receptionist to support both the Call Center and Front Desk roles. You will ensure timely handling of calls and patient interactions, greet patients, collect co-pays, schedule follow-ups, and assist with clerical duties to maintain smooth department operations.

The role emphasizes accuracy, patient confidentiality, and the ability to work in a fast-paced environment. Training provided; benefits and consistent schedule are included.

Qualifications

• 6 months related experience
• Accurate computer/keyboard skills
• Proficient in operation of telephone/headsets, PC, printer, photocopier and fax machine

Responsibilities

• Greet patients, collect co-pays, schedule follow-up appointments and referrals, and support departmental clerical duties.
• Provide support to the department/site ensuring quality service through timely and courteous assistance to patients who request care.

Job description

Medical Receptionist

Park Nicollet is looking to hire a Medical Receptionist to join ourCardiology team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center:

If an employee’s main tasks are dedicated to incoming calls in a Call Center environment; the primary purpose of this position is to handle incoming calls while maintaining a minimum of 93% availability of staffed sign rapidly and accurately on time during scheduled hours. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

The primary responsibilities for employees providing support within a department are to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients who request our care.

Work Schedule:

Monday-Friday 8AM -4:30PM

Required Qualifications:

• Education, Experience or Equivalent Combination:
  • 6 months related experience
• Knowledge, Skills, and Abilities:
  • Accurate computer/keyboarding skills required.
  • Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
  • Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Education, Experience or Equivalent Combination:
  • Some medical background preferred.
• Knowledge, Skills, and Abilities:
  • Strong verbal and written communication skills
  • Human relations sensitivity and customer service skills
  • Listening and telephone etiquette skills
  • Medical terminology knowledge desirable
  • Comfort in asking patients for copays and race collection.
  • Ability to promote and maintain good patient relations and patient confidentiality.
  • Ability to work in a fast-paced and structured environment.
  • Ability to sit and key for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!