Medical Receptionist Primary Care

HealthPartners; Rogers (MN); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement plan

Time away from work

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

Park Nicollet Rogers is seeking a Medical Receptionist to join our Primary Care Frontline team. You will support patient flow, greet visitors, collect co-pays, schedule follow-ups, and coordinate referrals to keep clinic operations smooth.

This hands-on role requires at least 6 months of related experience, accurate computer skills, and the ability to maintain patient confidentiality with empathy. You will work Monday–Friday days with some Saturdays and serve both patients and employer groups

Qualifications

• 6 months related experience.
• Accurate computer/keyboard skills required.
• Knowledge of age-related growth and development principles necessary to provide appropriate service.
• Proficient in operating telephone, headsets, PC and common office equipment.

Responsibilities

• Answer and respond to incoming telephone calls from patients and employer groups.
• Greet patients, collect co-pays, schedule follow-up appointments and referrals, and support clerical duties.
• Maintain patient confidentiality and provide timely, courteous service.
• Support process improvements and clinic operations for Park Nicollet Rogers.

Skills

Customer service

Telephone etiquette

Communication skills

Attention to detail

Tools

PC

Printer

Fax machine

Photo copier

Headsets

Telephone system

Job description

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center:

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk:

• Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule:

Monday - Friday Day shift with occasional Saturdays

Join a collaborative, family-like team at Park Nicollet Rogers where medical receptionists are key to both patient experience and clinic operations. In this fast-paced setting, you will support a team of 11 clinicians and help care for 100-140 patients each day by managing patient flow, coordinating communication, and delivering outstanding front-line service. Our clinic provides care across Internal Medicine/Pediatrics, Pediatrics, and Family Medicine, serving patients of all ages in the Rogers community.

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!