Medical Receptionist Primary Care Call Center

HealthPartners; Stillwater (MN); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Paid time off

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

Park Nicollet is hiring a Medical Receptionist to join the Primary Care Frontline team. The role focuses on greeting patients, answering calls, scheduling, and ensuring smooth front desk operations in a fast-paced environment.

The position requires strong communication, basic computer and keyboard skills, and the ability to work a Monday–Friday day shift with occasional Saturdays. Benefits and opportunities are included as part of Park Nicollet’s care-for-people culture.

Qualifications

• 6 months related experience.
• Accurate computer/keyboard skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of telephone and headsets, PC, printer, photo copier and fax machine.

Responsibilities

• Answer incoming telephone calls from patients and employer groups rapidly and accurately.
• Follow department guidelines and processes and meet defined agent expectations.

Skills

Customer service

Typing/keyboard skills

Phone etiquette

Communication skills

Medical terminology knowledge

Tools

Telephone equipment handling

PC/keyboard skills

Job description

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:

Call Center: Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Work Schedule:

Monday - Friday Day shift with occasional Saturdays

Required Qualifications:

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications:

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!