Medical Receptionist Primary Care

HealthPartners; Chanhassen (MN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Retirement program

Time away from work

Tuition reimbursement

Employee assistance program

Onsite clinic

Job summary

Park Nicollet in Minnesota is seeking a Medical Receptionist to join our Primary Care Frontline team, acting as a Partner for Good to enhance patient experiences. You will greet patients, collect co-pays, schedule follow-ups and referrals, and provide clerical support at the front desk in a busy clinic.

We value confidentiality, courteous service, and the ability to adapt in a fast-paced environment. This role supports clinical staff and contributes to continuous process improvements while

Qualifications

• 6 months related experience.
• Accurate computer/keyboard skills required.
• Demonstrates knowledge of age-related growth and development principles.
• Must be proficient in operating telephone equipment, PC, printer, copier and fax.

Responsibilities

• Greet patients and families at the front desk.
• Collect co-pays and schedule follow-up appointments and referrals.
• Support departmental clerical duties and maintain confidentiality.
• Provide excellent customer service and assist with process improvements.

Skills

Customer service

Computer skills

Telephone etiquette

Communication skills

Age-related care knowledge

Tools

Telephone system

Printer

Copier

Fax machine

Job description

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

Call Center

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk

• Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule

Monday - Friday Day shift with occasional Saturdays

We are a group of healthcare workers who are passionate about helping people improve their health. With a team of 24 clinicians, we see approximately 200-250 patients each day. Our clinicians consider our clinical support staff as colleagues and really partner with nursing staff to take great care of our patients. Through good collaboration with all members of the team, we have continued to achieve high patient experience ratings and maintain high quality patient measures. Our team is friendly, engaged, and we love to have fun! We even have fun events throughout the year such as holiday parties, summer picnics, and more!

Required Qualifications

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!