Medical Receptionist Primary Care

HealthPartners; Hamel (MN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive benefits package (medical,

Job summary

Park Nicollet Plymouth is seeking a Medical Receptionist to join our Primary Care Frontline team. You will greet patients, collect co-pays, schedule follow-ups, answer calls, and support clerical duties in a fast-paced clinic.

Primary responsibilities include patient check-in, directing to rooms, maintaining confidentiality, and delivering friendly, efficient service to patients and families across our healthcare sites.

Qualifications

• 6 months related experience.
• Accurate computer/keyboard skills.
• Demonstrates knowledge of age-related growth and development principles to provide appropriate service and ensure patient safety.
• Proficient in operating telephone and headsets, PC, printer, photocopier and fax machine.

Responsibilities

• Answer and respond to incoming calls rapidly and accurately in a call center setting.
• Greet patients at the front desk, collect co-pays, schedule follow-up appointments and referrals.
• Support clerical duties and maintain patient confidentiality.
• Provide excellent customer service and support process improvements.
• Direct or escort patients as needed and manage patient flow in the lobby.

Skills

Customer service

Communication

Tools

Phone headset

PC

Printer

Fax machine

Photocopy

Job description

Park Nicollet is looking to hire a Medical Receptionist to join our Primary Care Frontline team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

Call Center

• Primarily responsible for rapidly and accurately answering and responding to incoming telephone calls from patients and/or employer groups. Employees will meet the department specific agent expectations regarding measurement and follow the defined guidelines and processes of the department.

Front Desk

• Primarily responsible for providing support to greet patients, collect co-pays, schedule follow-up appointments and referrals and support departmental clerical duties.

Both areas will provide support to the department/site ensuring quality service through timely and courteous assistance and provide service support to patients and employers groups who request our care. They will both maintain patient confidentiality to protect patient rights.

Furthermore, employees will provide excellent customer service, complete defined work in a timely and professional manner, support on-going process improvement and organizational/department changes, identify self and department in all phone interactions, accept additional related tasks and maintain a clean and orderly work area.

Work Schedule

Monday – Friday Day shift with occasional Saturdays

Plymouth Primary Clinics is seeking a customer service oriented individual to join our frontline team.

A qualified candidate possesses great communication skills, ability to multitask, is detail oriented, computer proficient, works well in quick paced environment, eager to learn and grow professionally, enjoys working with patients/customers of all ages, and maintains a positive and engaging attitude.

Our facilities Park Nicollet Plymouth include Urgent Care, Specialty Care, Family Medicine, Pediatrics, and Internal Medicine Clinic, Lab, Imaging, and Physical Therapy. Our frontline team is responsible for checking in patients for Primary Care, Urgent Care, OB/GYN, working closely with a supportive care team to ensure the safe care of patients presenting to be seen for medical care here at Plymouth.

Additional tasks include but are not limited to; helping to direct or escort patients to their rooms, managing patient flow, scheduling follow up for future appointments, maintaining a clean and orderly lobby area, sorting and distributing mail, office supply stocking, managing incoming/outgoing faxes. The Frontline Team strives to create a welcoming patient experience that’s brings the Park Nicollet’s “Head + Heart, Together”.

Located at 4155 County Rd 101 N. This location offers free parking, a large break room with kitchen (ice machine/filtered water, Keurig). At PN Plymouth we strive to provide exceptional care to our patients and create a healthy workplace culture where staff provide direct feedback and bring to life the values of the organization- Excellence, Compassion, Partnership, and Integrity.

Primary Care Hours are Monday-Friday 7am-6pm, Urgent Care hours are Monday- Friday 8am-8pm and Saturday and Sunday 8am -5 pm.

Required Qualifications

• 6 months related experience
• Accurate computer/keyboarding skills required.
• Demonstrates knowledge of age-related growth and development principles necessary to provide appropriate service and assure safety of patients.
• Must be proficient in the operation of the following types of equipment: telephone and headsets, PC, printer, photo copier and fax machine.

Preferred Qualifications

• Strong verbal and written communication
• Strong verbal and written communication
• Human relations sensitivity and customer service skills
• Listening and telephone etiquette skills
• Medical terminology knowledge desirable
• Comfort in asking patients for copays and race collection.
• Ability to promote and maintain good patient relations and patient confidentiality.
• Ability to work in a fast-paced and structured environment.
• Ability to sit for long periods of time.

Benefits

• Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!