Medical Receptionist & Patient Experience Lead

Direct Orthopedic Care; Round Rock (TX); On-site; USD 28,000 - 30,000; Full time

Job summary

Direct Orthopedic Care in Round Rock, TX seeks a Medical Receptionist to join as a full-time clerical staff. The role involves greeting guests, verifying benefits, scheduling appointments, and handling payments with a focus on friendly, professional hospitality.

Responsibilities include maintaining a clean lobby, opening/closing procedures, and ensuring PHI/HIPAA compliance while delivering a superb guest experience in a fast-paced clinic environment.

Qualifications

• Experience in medical reception/front-desk roles.
• Familiar with HIPAA and PHI confidentiality.
• Strong communication and customer service skills.

Responsibilities

• Greet and assist guests; manage appointment scheduling.
• Verify benefits and collect payments when applicable.
• Open/close clinic; maintain lobby cleanliness and organization.
• Answer phones and route calls; follow clinic protocols.
• Ensure PHI confidentiality and HIPAA compliance.

Skills

Registration

Benefits verification

Customer service

HIPAA compliance

Job description

Direct Orthopedic Care in Round Rock, TX seeks a Medical Receptionist to join as a full-time clerical staff. The role involves greeting guests, verifying benefits, scheduling appointments, and handling payments with a focus on friendly, professional hospitality.

Responsibilities include maintaining a clean lobby, opening/closing procedures, and ensuring PHI/HIPAA compliance while delivering a superb guest experience in a fast-paced clinic environment.