Medical Receptionist: Patient Care & Scheduling

Patel HealthCare LLC; Livingston (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Patel HealthCare LLC seeks a friendly receptionist to manage telephone answering, appointment scheduling, check-in/out, and basic patient communications. You will route calls, pre-register patients, verify insurance eligibility, collect copays, and support daily front desk operations.

The role requires strong customer service, accuracy, and the ability to handle multiple tasks in a fast-paced environment. Bilingual (Spanish) preferred; evenings or Saturdays may be required.

Qualifications

• Up to one year of medical office experience preferred; freshers welcome.
• Telemarketing or other customer service position.
• Comfortable using email and internet applications.
• Knowledge of practice management and word processing software.
• Ability to perform multiple and diverse tasks simultaneously.
• Proven experience handling irate patients and dealing with conflict.
• Familiarity with scheduling and rearranging appointments.
• Working knowledge of managed care.
• Pleasant speaking voice and demeanor.
• Neat, professional appearance.
• Strong written and verbal communication skills.
• Bilingual preferred – must speak Spanish fluently.

Responsibilities

• Answers the telephone pleasantly and routes calls or takes messages.
• Receives and sends fax referrals from physicians and other sources.
• Contacts patients to schedule appointments.
• Pre-registers new patients over the telephone.
• Verifies patient insurance eligibility using batch eligibility and online tools.
• Makes appointment reminder calls at least 48 hours prior to appointments.
• Check in and registration.
• Check out, referrals and follow-up appointments.
• Opens the office each day according to protocol.
• Greets patients on arrival and provides intake forms.
• Collects copayments and posts payments; provides receipts.
• Maintains reception area neat and clean at all times.
• Ensures encounter forms have CPT and ICD-10-CM codes and are posted.
• Schedules follow-up appointments and provides appointment slips.
• Facilitates referrals and pre-certifies tests as required by insurance.
• Balances daily transactions and reconciles forms; closes daily packet.
• Maintains patient confidentiality per HIPAA guidelines.
• Attends regular staff meetings.

Skills

Customer service

Telephone etiquette

Appointment scheduling

HIPAA compliance

Spanish bilingual

Multitasking

Professional appearance

Communication skills

Tools

Microsoft Office

Practice management software

Email & Internet

Job description

Patel HealthCare LLC seeks a friendly receptionist to manage telephone answering, appointment scheduling, check-in/out, and basic patient communications. You will route calls, pre-register patients, verify insurance eligibility, collect copays, and support daily front desk operations.

The role requires strong customer service, accuracy, and the ability to handle multiple tasks in a fast-paced environment. Bilingual (Spanish) preferred; evenings or Saturdays may be required.