Medical Receptionist (Part-Time)

Argus Dental & Vision, Inc; Beverly (MA); On-site; USD 38,000 - 52,000; Full time

Job summary

Argus Dental & Vision, Inc in Beverly, MA is seeking a friendly, organized Front Desk Administrative Assistant to help manage our front-end operations across Beverly, Danvers, and Gloucester.

The ideal candidate will deliver excellent patient service, handle check-in/out, verify insurance, collect copays, schedule appointments, maintain a welcoming reception, and uphold HIPAA compliance.

If you thrive in a team environment and can adapt to a fast-paced schedule, we want to hear from you.

Qualifications

• Patient-centric mindset required to create positive first impressions.
• Excellent communication with patients, coworkers and providers.
• Positive attitude and teamwork oriented.
• Detail-oriented with accuracy in data entry.
• Ability to work independently and take initiative.
• Medical office experience is helpful.
• Technical skills with standard office equipment.

Responsibilities

• Deliver high-quality service to patients and contribute to smooth clinic operations.
• Performs check in/out, verify scheduling and registration information.
• Understand insurance plans, verify eligibility, collect copayments, facilitate referrals.
• Thoughtfully schedule appointments according to protocols and patient needs.
• Facilitate flow and liaise between patient and staff to ensure service delivery.
• Respond to information requests from patients, providers, and coworkers promptly.
• Maintain a clean, welcoming reception area and non-intrusive environment.
• Be a team player and assist peers with clinic maintenance and upkeep.
• Maintain HIPAA compliance.

Skills

Patient-centric mindset

Exceptional communication

Positive attitude

Detail-oriented

Independent work

Medical office experience

Technical skills

Job description

Our busy orthopedic practice has been a part of Massachusetts’ North Shore for 50 years. We are based in Beverly and have satellite locations in Danvers and Gloucester. Our primary focus is on value vs volume, data driven patient optimization and a customer-centric experience. Our team is devoted to the orthopedic care and well-being of our greater community, and we are seeking an outgoing, personable individual with prior administrative experience to help manage our front-end operations.

The ideal person for this role is organized and has great planning skills – they know how to manage schedules and re-prioritize their time so that they can focus on key priorities - without the need for micro-management. They bring new ideas to management staff and can course-correct when things don’t go according to plan – in a positive manner and without focusing on the negative.

Responsibilities:

• Delivering the highest quality service to patients while contributing to the smooth functioning of practice operations.
• Performs check in/out, accurately obtain & verify all required patient scheduling and registration information.
• Understand insurance plans & policies, verify benefit eligibility, collect copayments and facilitate referrals.
• Thoughtfully schedule appointments according to protocols and applies judgement to meet patient needs.
• Facilitates timely flow and proactively solves flow issues and acts as a liason between patient and practice staff to ensure optimal flow and service delivery.
• Respond to requests for information from patients, providers, and coworkers in a timely manner and with a positive attitude.
• Maintains clean and welcoming physical environment of the reception area, ensuring a non-intrusive and calming environment.
• Show you are a team player who is committed to excellence by assisting your peers with general clinic maintenance and upkeep.
• Maintain HIPAA Compliance

Work Location:

This position requires flexibility to work at our Beverly, Danvers, and Gloucester office locations. Reliable transportation is required, as work locations and assignments may vary based on the needs of the practice and staffing.

Qualifications:

• Patient-centric mindset: The patient always comes first. You play an important role in creating a positive first impression and ensuring a welcoming patient experience.
• Exceptional communication skills: Ability to communicate clearly, effectively, and proactively with patients, coworkers, and providers.
• Positive attitude and team player: Brings a positive, helpful attitude to the workplace, works cooperatively with others, and contributes to a supportive team environment.
• Detail-oriented: Takes pride in accuracy and understands the importance of getting the details right the first time.
• Ability to work independently: Comfortable taking initiative, using good judgment, and making decisions when needed.
• Medical office experience: Previous experience in a medical office is helpful but not required.
• Technical skills: Ability to operate standard office equipment, including computers, telephones, fax machines, and other office technology.