Medical Receptionist /Medical Assistant

American Family Care, Inc.; Naperville (IL); On-site; USD 36,000 - 50,000; Full time

Job summary

A leading company in primary and urgent care is seeking a Front Desk Receptionist / Medical Assistant to join its team in Naperville, IL. In this role, you will prepare for patient visits, handle medical and clerical duties, and provide excellent customer service, all within a supportive team environment. Ideal candidates will have a strong customer service orientation and some previous medical office experience, paving the way for a rewarding career in healthcare.

Benefits

401(k)

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Flexible scheduling

Great small business work environment

Qualifications

• BLS Certification or Certified Medical Assistant preferred.
• Strong customer service skills required.
• Detail-oriented and accurate.

Responsibilities

• Prepare clinic for opening by reviewing the facility and preparing documents.
• Greet patients and manage patient registrations.
• Assist medical staff and track lab results.

Skills

Customer Service

Attention to Detail

Basic Computer Knowledge

Education

High School Graduate or Equivalent

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S., providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

We are seeking a PERSON TO WORK AT THE Front Desk and back office with a Medical Assistant background to join our team! As a Front Desk Receptionist / Medical Assistant, you will be preparing for each patient visit by running Realtime Eligibility, communicating insurance co-payments and deductibles, preparing charts and notes before their arrival, providing routine support alongside nurses and medical staff, and assisting with keeping track of tests and lab reporting to ensure everything arrives on time, and the patient is kept informed on their condition and care. You will also be helping manage the inventory of medical supplies, setting up machines and testing equipment, and cleaning instruments and rooms as needed. The ideal candidate has strong customer service skills, an interest in learning more about the working medical environment, and previous Medical Office experience.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork, and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and in a timely manner, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Prepare for the patient visit, including checking insurance information, pulling charts and notes, and setting up medical equipment
• Clean instruments and equipment after use
• Answer phones and field questions about medical issues, identifying visit needs
• Assist nurses and doctors with basic medical care and procedures
• Track lab results, call in prescriptions, and handle basic medical office duties
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.

• BLS Certification or Certified Medical Assistant
• Excellent customer service skills
• Strong attention to detail