Front Desk Administrator

Peakorthopt; Rancho Palos Verdes (CA); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

401(k) Retirement Plan

5 vacation days

5 days paid sick leave annually

6 paid holidays per year

Continuing Education Support

Collaborative, Supportive Team Environment

Job summary

Peakorthopt in Rancho Palos Verdes is looking for an experienced Front Desk Administrator to manage patient interactions and support clinical operations. The ideal candidate will have at least 3 years in a healthcare setting, possess strong communication skills, and ensure a welcoming atmosphere for patients.

This role involves managing scheduling, patient records, and communication, alongside providing exceptional customer service in a dynamic, team-oriented environment. Competitive benefits including health insurance and 401(k) are offered.

Qualifications

• Minimum of 3 years of experience in a physical therapy clinic, medical office, or similar healthcare setting.
• Strong understanding of medical terminology, insurance verification, and scheduling processes.
• Excellent verbal and written communication skills.

Responsibilities

• Greet patients and visitors with warmth and professionalism, ensuring a positive first impression.
• Manage front desk operations, including patient check-in, check-out, scheduling, and appointment reminders.
• Verify insurance benefits and obtain authorizations.

Skills

Patient scheduling and coordination

Insurance verification and authorization management

Data entry and documentation accuracy

Multi-line phone and front office management

Payment collection and processing

Strong communication and interpersonal skills

Organization and time management in a fast-paced environment

Customer service and problem-solving abilities

Professionalism, dependability, and teamwork

Education

High School degree (Associate or Bachelor degree preferred)

Tools

Electronic Medical Records (EMR) systems

WebPT

Job description

Peak Orthopedic Physical Therapy is seeking an experienced, motivated Front Desk Administrator to join our team at our clinic in Rancho Palos Verdes. We are a patient-centered, high-energy physical therapy practice dedicated to helping people recover, move better, and live healthier lives.

As the first point of contact for our patients, the Front Desk Administrator plays a vital role in creating a warm, welcoming, and professional environment. This individual will manage daily front office operations, support the clinical team, and ensure that each patient has an exceptional experience from check-in to check-out.

Key responsibilities include managing patient scheduling and insurance verifications, handling phone and email communication, collecting payments, and maintaining accurate patient records. The ideal candidate will demonstrate excellent communication skills, attention to detail, and the ability to multitask in a fast-paced, team-oriented setting.

Qualifications

• High School degree (Associate or Bachelor degree preferred)
• Minimum of 3 years of experience in a physical therapy clinic, medical office, or similar healthcare setting
• Strong understanding of medical terminology, insurance verification, and scheduling processes
• Proficient in electronic medical records (EMR) systems (experience with WebPT a plus)
• Excellent verbal and written communication skills
• Professional, positive, and patient-focused demeanor
• Ability to multi-task efficiently while maintaining accuracy and attention to detail
• Strong organizational and problem-solving skills
• Team-oriented mindset with a commitment to exceptional customer service

Responsibilities

• Greet patients and visitors with warmth and professionalism, ensuring a positive first impression
• Manage front desk operations, including patient check-in, check-out, scheduling, and appointment reminders
• Verify insurance benefits and obtain authorizations
• Collect copays or outstanding balances
• Maintain accurate patient records and ensure timely data entry in EMR systems
• Handle multi-line phone system, respond to inquiries, and route calls appropriately
• Communicate effectively with therapists, assistants, and management to support clinic operations
• Assist with daily reporting and office correspondence
• Contribute to a positive, team-based work culture that supports our mission of exceptional patient care

Skills

• Patient scheduling and coordination
• Insurance verification and authorization management
• Data entry and documentation accuracy
• Multi-line phone and front office management
• Payment collection and processing
• Strong communication and interpersonal skills
• Organization and time management in a fast-paced environment
• Customer service and problem-solving abilities
• Professionalism, dependability, and teamwork

Benefits

• Health Insurance: Comprehensive medical, dental, and vision coverage
• 401(k) Retirement Plan: Employer-sponsored plan with Edward Jones, including financial wellness tools
• Paid Time Off: 5 vacation days (with additional days earned with tenure)
• Paid Sick Leave: 5 days annually
• Paid Holidays: 6 paid holidays per year
• Continuing Education Support: Opportunities and financial assistance for professional growth and development
• Collaborative, Supportive Team Environment: Work alongside a dedicated staff that values teamwork and patient care excellence