Medical Assistant – Front Desk Team

Mar y Sol Mental Health Experts; Danbury (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

A healthcare provider in Danbury, Connecticut, is seeking a friendly and organized Medical Receptionist to join their front desk team. The ideal candidate will provide exceptional customer service, manage patient check-ins, and assist with administrative tasks in a fast-paced medical environment. Requirements include a high school diploma, familiarity with EMR systems, and at least 1 year of experience in a medical office. The position offers the opportunity to enhance patient experiences while maintaining an organized and welcoming reception area.

Qualifications

• Must have 1+ years of experience in a medical office or clinical setting.
• Familiarity with basic medical terminology is needed.
• Must comply with HIPAA regulations.
• Familiarity with EMR systems and basic medical terminology.
• Strong interpersonal and multitasking skills.
• HIPAA compliance.

Responsibilities

• Greet patients warmly and manage check-ins.
• Answer calls, schedule appointments, and respond to inquiries.
• Maintain organized reception area and assist with vital signs.
• Collect co-pays and assist with billing-related questions.
• Maintain an organized reception area that is welcoming and efficient.
• Help take vital signs.

Skills

Customer service skills

Strong communication skills

Multitasking skills

HIPAA compliance knowledge

Education

High School Diploma or equivalent

Medical Assistant certification

Tools

EMR systems

Job description

Medical Assistant – Front Desk Team

We are seeking a friendly, organized, and detail-oriented Medical Receptionist to join the front desk team at Mar y Sol Mental Health Experts. As the first point of contact for patients, you will play a vital role in creating a welcoming and efficient check‑in experience. The ideal candidate demonstrates exceptional customer service, strong communication skills, and the ability to manage administrative tasks in a fast‑paced medical environment.

Responsibilities

• Greet patients with professionalism and warmth upon arrival
• Manage patient check‑ins and verify demographic and insurance information
• Answer phone calls, schedule appointments, and respond to inquiries
• Collect co‑pays and assist with billing‑related questions
• Maintain an organized reception area that is welcoming and efficient
• Help take vital signs

Administrative Support

• Handle patient records, including filing, faxing, scanning, and data entry
• Ensure accurate documentation in electronic health systems
• Assist with correspondence such as appointment reminders and follow‑up communications
• Monitor office supplies and coordinate restocking as needed

Coordination & Communication

• Collaborate with clinicians to ensure smooth patient flow
• Communicate patient concerns or scheduling delays to appropriate staff
• Support team efficiency by anticipating needs and proactively resolving issues

Qualifications

• High School Diploma or equivalent (required)
• Medical Assistant certification (preferred but not required)
• 1+ years of experience in a medical office or clinical setting
• Familiarity with EMR systems and basic medical terminology
• Strong interpersonal and multitasking skills
• HIPAA compliance