Medical Assistant/Receptionist

BASS Medical Group; Pleasant Hill, Walnut Creek (CA, CA); On-site; USD 27,552,000 - 38,573,000; Full time

Job summary

BASS Medical Group is seeking a skilled Medical Front/Back Office professional in California. You will perform administrative tasks at patient check out, coordinate care, and support providers to ensure smooth clinic operations.

The role requires EMR experience (EPIC preferred), strong communication skills, and the ability to multitask in a fast-paced environment while maintaining HIPAA compliance.

Qualifications

• High School diploma is required.
• Medical Assistant Certificate (AAM/CMA); CA/National preferred.
• Two to three years medical front and back office experience preferred.
• One year EMR experience preferred; EPIC preferred.

Responsibilities

• Perform administrative and direct patient care tasks at check out.
• Obtain lab/test results from outside labs and send standing orders.
• Process prior authorizations for various tests and MD orders.
• Contact insurance companies to file appeals or obtain verbal authorizations.
• Coordinate patient care with providers and arrange referrals.
• Educate patients about medical processes and procedures.

Skills

Customer Service Experience

Phone multitasking

Verbal and written communication

Problem solving & analytical skills

MS Office (Word/Excel/Outlook)

Education

High School diploma

Medical Assistant Certificate (AAM/CMA)

Tools

EPIC EMR

Job description

Description

A strong applicant must be computer savvy, able to multitask, work well under pressure, have excellent communication skills and possess a positive can do attitude. Candidates should be flexible and friendly with clients and staff. The ability to work independently, proactively and adapt appropriately to changing priorities is a must.

Qualifications:

• Electronic Medical Records programs, (EPIC Preferred)
• Customer Service Experience
• Multiple Phone Lines/Experience in a fast paced work environment
• Medical Terminology, OSHA and HIPAA training
• Experience with Medicare, HMO and PPO insurance payers
• Excellent verbal and written communication skills required
• Proven problem solving, analytical and decision making skills
• Strong computer skills (Microsoft Word, Excel and Outlook)

Duties:

• Perform all administrative and direct patient care tasks in a clinical setting to patients at check out.
• Obtain Lab/test results from outside as well as sending standing orders to designated labs
• Processing prior authorizations for various tests MD orders
• Contacting insurance companies to file appeals or obtain verbal authorizations for urgent treatment
• Working closely with providers to coordinate patient care needs
• Providing patients with referrals for continuing care
• Educate patients about medical processes and procedures Education/Certification Requirements:

Education/Certification Requirements:

• High School diploma required
• Medical Assistant Certificate (AAM/CMA) CA/National preferred Experience:
• Two to three years Medical front and back office experience preferred
• One year EMR preferred- EPIC Preferred

Experience:

• Two to three years Medical front and back office experience preferred
• One year EMR preferred- EPIC Preferred