000220 - Medical Assistants - Front Office Support

Panoramic Health; Surprise (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Panoramic Health in Surprise, AZ seeks a Front Office Medical Assistant to blend administrative tasks with clinical support. You will greet patients, manage check-ins, verify insurance, and assist providers during examinations with clear communication.

The role emphasizes patient-centered care, accurate record-keeping in EMR, and efficient front-office operations to support smooth clinic workflows.

Qualifications

• High School diploma or GED required.
• Certified Medical Assistant with state credentials.
• Experience with EHR/EMR systems and MS Office.
• Knowledge of HIPAA, OSHA and patient privacy.

Responsibilities

• Greet patients and visitors in a professional, welcoming manner.
• Check in patients and collect documentation (insurance cards, IDs, referrals).
• Verify demographics, insurance, and consent forms.
• Explain appointment details and manage expectations with patients.
• Communicate delays and maintain patient comfort during waits.
• Schedule and coordinate appointments per policy.
• Document patient records in EMR accurately.
• Provide basic administrative and front-office support.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Education

High School Diploma or GED

Medical Assistant certification

Tools

EMR/EHR

athenaClinicals

Microsoft Office

Job description

Position Summary

We are seeking a compassionate, organized, and patient-focused Front Office Medical Assistant to join our healthcare team. This role combines both administrative and clinical medical assisting responsibilities, serving as a key point of contact for patients throughout their care experience.

The Front Office Medical Assistant is responsible for creating a welcoming environment, facilitating exceptional patient experiences, and supporting providers through effective communication, clinical assistance, and front-office operations. This position plays a critical role in building patient trust, satisfaction, and loyalty while ensuring efficient clinic workflows.

Key Responsibilities

Patient Services & Front Office Support

• Greet patients, families, and visitors in a professional, friendly, and welcoming manner.
• Check patients in and collect all required documentation, including insurance cards, identification, referrals, authorizations, and other appointment-related information.
• Verify patient demographics, insurance coverage, and required consent forms.
• Communicate appointment details, visit expectations, and relevant patient information clearly and effectively.
• Notify patients of unexpected scheduling delays and assist with maintaining patient comfort during wait times.
• Answer incoming phone calls and respond to patient inquiries in a courteous and timely manner.
• Schedule, reschedule, and coordinate appointments and follow-up visits according to established policies and procedures.
• Maintain clean, organized, and welcoming reception and waiting areas.

Financial & Administrative Responsibilities

• Collect patient copayments, outstanding balances, and reconciliation charges at check-in.
• Process daily payment batches and maintain accurate financial documentation.
• Accurately document and maintain patient records within the electronic medical record (EMR) system.
• Ensure compliance with patient privacy and confidentiality requirements.

Clinical Support

• Prepare patients for examinations and procedures.
• Obtain and document medical histories and patient information.
• Provide patient education regarding medications, treatments, and dietary instructions as directed by the provider.
• Assist physicians with patient care and clinical procedures.
• Prepare and administer medications as directed by the physician.
• Perform basic laboratory testing, EKGs, dressing changes, and suture removal as ordered.
• Process prescription refill requests as authorized by the provider.
• Prepare, clean, and maintain examination and treatment rooms, equipment, and clinical supplies.

Additional Duties

• Perform other duties and responsibilities as assigned to support clinic operations and patient care.

Qualifications

Required

• High School Diploma or GED equivalent.
• Medical Assistant certification from an accredited program, with credentials meeting applicable state requirements.
• Ability to learn and utilize electronic health record (EHR/EMR) systems and Microsoft Office applications.
• Knowledge of medical terminology.
• Strong customer service, communication, and interpersonal skills.
• Basic computer proficiency and experience with office equipment including calculators, printers, copiers, and scanners.
• Basic math skills and attention to detail.
• Understanding of HIPAA, OSHA, compliance, and information security requirements.
• Knowledge of medical office procedures and patient registration processes.

Preferred

• Current BLS (Basic Life Support) certification for healthcare providers, or ability to obtain within 90 days of employment.
• Minimum of one (1) year of experience in a medical office, clinic, or healthcare setting.
• Experience with medical insurance verification, referrals, and authorizations.
• Familiarity with athenaClinicals or other electronic health record systems.
• Knowledge of examination room procedures, diagnostic testing, and basic clinical support functions.

Skills & Competencies

• Exceptional customer service and patient engagement skills
• Strong organizational and multitasking abilities
• Professional communication and phone etiquette
• Attention to detail and accuracy
• Ability to work effectively in a fast-paced healthcare environment
• Commitment to patient confidentiality and regulatory compliance
• Team-oriented mindset with a focus on delivering high-quality patient care

Join our team and help create exceptional healthcare experiences by delivering compassionate patient care and outstanding front-office support.