Medical Receptionist: Flexible Scheduling & Growth

American Family Care Cleveland; Cleveland (TN); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

Dental insurance

401(k) matching

Employee discounts

Flexible scheduling

Opportunity for advancement

Job summary

American Family Care Cleveland is hiring a medical receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will support patient flow and deliver positive service in a busy primary/urgent care setting.

Experience with insurance verification and copay collection is preferred. This role operates in a walk-in, fast-paced environment requiring strong organizational and interpersonal skills.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Clear and articulate phone mannerisms.

Responsibilities

• Check in/out patients by verifying insurance and collecting payments.
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address collection and billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges (cash, check, credit cards) against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Education

High School diploma or equivalent

Positive customer service skills

Clear and articulate phone mannerisms

Tools

Microsoft Office

Job description

American Family Care Cleveland is hiring a medical receptionist to accurately check patients in and out, verify insurance, collect payments, and maintain patient records. You will support patient flow and deliver positive service in a busy primary/urgent care setting.

Experience with insurance verification and copay collection is preferred. This role operates in a walk-in, fast-paced environment requiring strong organizational and interpersonal skills.