Medical Receptionist — Flexible Scheduling & Growth

American Family Care; Dale City (VA); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Retirement plan

401(k)

401(k) matching

Vision insurance

Advancement opportunities

Flexible scheduling

Job summary

American Family Care provides walk-in primary and urgent care across the U.S. The position involves accurately checking patients in and out, verifying insurance, collecting payments, and maintaining patient records and accounts to ensure smooth patient flow.

Join AFC’s network of clinics where benefits include comprehensive coverage, multiple franchises, and a focus on convenient, patient-centric care. Responsibilities emphasize accurate documentation and positive patient relations at franchise

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards.
• Register patients, update patient records, verify insurance accurately and timely, and check patients out.
• Determine, collect, and process patient payments and address collection and billing issues.
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests.
• Balance daily patient charges against system reports.
• Complete closing procedures by preparing closing documentation and submitting required reports.
• Complete cash control procedures and secure financial assets.
• Maintain complete and accurate documentation.
• Other duties and responsibilities as assigned.

Skills

Customer service

Attention to detail

Phone etiquette

Office software

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care provides walk-in primary and urgent care across the U.S. The position involves accurately checking patients in and out, verifying insurance, collecting payments, and maintaining patient records and accounts to ensure smooth patient flow.

Join AFC’s network of clinics where benefits include comprehensive coverage, multiple franchises, and a focus on convenient, patient-centric care. Responsibilities emphasize accurate documentation and positive patient relations at franchise