Patient Access Specialist - Flexible Schedule & Benefits

American Family Care, Inc.; Sevierville (TN); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Paid time off

Flexible scheduling

Great work environment

Job summary

American Family Care, Inc. is seeking a dedicated Medical Clerk to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records.

You will help maintain patient flow and foster positive patient relations in a fast-paced urgent care setting. Responsibilities include greeting patients, verifying insurance, registering and updating records, processing payments, and ensuring accurate documentation.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow‑up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Customer service

Insurance verification

Phone etiquette

Attention to detail

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care, Inc. is seeking a dedicated Medical Clerk to accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records.

You will help maintain patient flow and foster positive patient relations in a fast-paced urgent care setting. Responsibilities include greeting patients, verifying insurance, registering and updating records, processing payments, and ensuring accurate documentation.