Urgent Care Medical Receptionist — Flexible Schedule

American Family Care; Memphis (TN); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Flexible scheduling

Health insurance

Dental insurance

Retirement benefit

Paid time off

Job summary

American Family Care is seeking a front desk registrar at a Memphis location. You will check patients in/out, verify insurance, collect payments, and maintain accurate records to ensure smooth patient flow.

Responsibilities include greeting patients, registering them, updating records, processing payments, and coordinating follow-up appointments. This role emphasizes customer service, accuracy, and professional communication in a fast-paced clinic setting.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge, e.g., Microsoft Office.
• Accuracy and detail orientation.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents.
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Skills

Customer service

Microsoft Office

Attention to detail

Phone manners

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

American Family Care is seeking a front desk registrar at a Memphis location. You will check patients in/out, verify insurance, collect payments, and maintain accurate records to ensure smooth patient flow.

Responsibilities include greeting patients, registering them, updating records, processing payments, and coordinating follow-up appointments. This role emphasizes customer service, accuracy, and professional communication in a fast-paced clinic setting.