Medical Receptionist

Lincoln Avenue Medical Dental Clinic; Yakima (WA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Profit sharing

403(b) retirement plan

Paid time off

8 paid holidays

Job summary

Lincoln Avenue Medical-Dental Clinic in Yakima, WA seeks a Medical Receptionist to join our front desk team. You will greet patients, schedule appointments, verify insurance, and coordinate data flow to support providers and care navigation.

The role requires a High School Diploma or GED, 1+ year clinic receptionist experience, and bilingual English/Spanish at ALTA score 9. Competitive benefits and a supportive team environment await.

Qualifications

• High School Diploma or GED
• 1+ year experience as a Receptionist in a clinic preferred
• Bilingual English/Spanish required at ALTA score 9
• Ability to prioritize work and multitask amid interruptions
• Professional interaction with patients, Providers and staff
• Excellent customer service
• Basic knowledge of medical terminology and healthcare billing
• Proficiency with Microsoft Outlook, Word and Excel

Responsibilities

• Answers the phone, transfers calls and takes messages for the clinic
• Greet patients and maintain logs; notify appropriate person of arrival; provide translation as needed
• Ensure complete data and forms; create and update patient charts in the computer
• Schedule patient appointments; notify Providers of no-shows and cancellations; adjust schedule
• Verify insurance eligibility and file documentation; assist with questions on plans
• Respond to patient questions via in-person, phone, and patient portals
• May perform routine billing tasks and end-of-day reports
• Review cash receipts and reconcile daily cash box
• Perform other duties as assigned

Job description

Position Title: Medical Receptionist

City: Yakima

State/Territory: US-WA

Employment Duration: Full time

Offer Relocation: No

Excempt Status: Non-exempt

Join our team as a Medical Receptionist at Lincoln Avenue Medical-Dental Clinic in Yakima, WA!

Medical Receptionists play a vital role in our organization by serving as the frontline connection between our patients and the care they receive. As the first point of contact, you set the tone for a welcoming, respectful, and patient-centered experience. Your work ensures our clinics run smoothly, coordinating communication, supporting Providers, maintaining accurate information flow, and helping patients navigate appointments, insurance, and access to care. Your attention to detail and commitment to exceptional service directly supports our mission to deliver high-quality, accessible healthcare to the communities we serve.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, WE are Yakima - WE are Family and YVFWC - And then we grew, for a glimpse into our dedication to our communities, health, and families!

Position Highlights:

• 1.0 FTE (40 hours per week)
• $17.57-$21.52/hour DOE with the ability to go higher for highly experienced candidates
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Answers the phone, transfers calls and takes messages as needed for the clinic
• Greet patients and maintain patient and visitor logs. Notifies appropriate person of the patient’s arrival. Provides translation services as needed to patients
• Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer
• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments
• Verifies patient’s insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed
• Reviews and responds to patients’ questions in person, via phone, and patient portal systems
• May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports
• Reviews cash box receipts and reconciles cash box daily
• Perform other duties as assigned

Qualifications:

• High School Diploma or GED
• One year's experience as a Receptionist in a clinic preferred
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Bilingual (English/Spanish) speaking skills required at a level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to interact with patients, Providers and staff in a professional manner
• Ability to deliver outstanding customer service
• Basic knowledge of medical terminology desired
• Basic knowledge of healthcare billing insurance desired
• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!

Equal employment opportunity, including veterans and individuals with disabilities.