Dental Receptionist

RPMGlobal; Grandview Township (OH); Presencial; USD 41.000 - 58.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

100% employer-paid health insurance

Profit sharing

403(b) retirement plan

Generous PTO and holidays

Additional pay for bilingual skills

Descripción de la vacante

Yakima Valley Farm Workers Clinic (YVFWC) in Grandview, WA, is seeking a Dental Receptionist to be the welcoming first contact for patients. You will manage calls, scheduling, data entry, and patient communications in a fast-paced dental environment.

The role emphasizes accurate records, insurance coordination, and patient‑centered service. You will work a 36‑hour schedule with bilingual incentives and comprehensive benefits.

Formación

• High School Diploma or GED.
• One year's experience in a clinic, optometry or dental office preferred.
• Bilingual (English/Spanish) required at a level 9.
• Ability to prioritize work and handle multiple tasks with interruptions.
• Professional interaction with patients, providers and staff.
• Basic proficiency with Outlook, Word, Excel.
• Basic knowledge of medical terminology and healthcare billing insurance preferred.
• Deliver outstanding customer service.
• Flexible hours including evenings, weekends and holidays.

Responsabilidades

• Answers the phone, transfers calls and takes messages for the clinic.
• Greets patients and maintains patient/visitor log; provides translation as needed.
• Collects accurate data; creates and updates patient charts and data in the computer.
• Schedules appointments per guidelines; notifies providers of no-shows and cancellations.
• Verifies insurance eligibility and files documentation; answers questions about plans.
• Reviews patient questions in person, by phone, and via patient portals.
• Performs routine billing: posting encounters, billing insurers, processing payments, day-end reports.
• Reconciles cash box daily.
• Manages referrals from inception to completion.
• Manages recall communications for routine care and appointments.
• Sends clinic documents to Health Information; files clinic documents in records.
• Creates treatment plan estimates; reviews with patient and collects upfront fees.
• Performs other duties as assigned.

Conocimientos

Bilingual English/Spanish

Educación

High School Diploma or GED

Herramientas

Microsoft Outlook

Microsoft Word

Microsoft Excel

Descripción del empleo

Join our team as a Dental Receptionist at Medical-Dental Clinic in Grandview, WA!

*Monday-Friday 8:30-7:00pm and Saturdays 8:30-4:00

Dental Receptionists play a vital role in our organization by serving as the frontline connection between patients and their oral healthcare. As the first point of contact, you help set the tone for a welcoming, respectful, and patient‑centered dental experience. Your work supports the smooth operation of our dental clinics and directly supports YVFWC’s mission to deliver high‑quality, accessible dental care to the diverse communities we serve.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WEare Yakima - WE are Family" and "YVFWC - And then we grew", for a glimpse into our dedication to our communities, health, and families!

Position Highlights:

• 0.9 FTE (36 hours per week)
• $17.57-$21.52/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for your bilingual skills, paid on hours worked
• 100% employer-paid health insurance, including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, 8 paid holidays, and much more!

What You’ll Do:

• Answers the phone, transfers calls and takes messages as needed for the clinic
• Greets patients and maintains patient and visitor log. Notifies appropriate person of the patient’s arrival. Provides translation services as needed to patients
• Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registers new patients and updates patient data in the computer
• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments
• Verifies patient’s insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed
• Reviews and responds to patients’ questions in person, via phone, and patient portal systems
• Performs routine billing functions such as posting patient encounters, billing insurance companies, encouraging payment, taking payments and generating end-of-day reports
• Reviews cash box receipts and reconciles cash box daily
• Manages the Referral Process, working on referrals from inception through completion
• Manages the recall process to include follow-up communication to patients for routine preventative care, treatment plan completion, and other appointments as needed
• Ensures that clinic generated documents are sent to the Health Information department and office related clinic documents are filed in the patient’s record
• Creates treatment plan estimates, reviews estimates with the patient, and collects upfront fees
• Perform other duties as assigned

Qualifications:

• High School Diploma or GED
• One year's experience in a clinic, optometry or dental office preferred
• Bilingual (English/Spanish) required at a level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to interact with patients, Providers and staff in a professional manner
• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word, and Excel
• Basic knowledge of medical terminology and healthcare billing insurance preferred
• Ability to deliver outstanding customer service
• Ability to work flexible hours including evenings, weekends and holidays

Our Mission Statement

“Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being.”

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!