Medical Receptionist- Relief

RPMGlobal; Yakima (WA); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Bilingual Differential Compensation

Job summary

Yakima Medical-Dental Clinic in Yakima, WA is seeking a Relief Medical Receptionist to serve as the frontline for patient interaction, data entry, and appointment coordination. You will greet patients, manage logs, and translate as needed to ensure a welcoming, efficient visit.

The role requires strong customer service, basic medical terminology knowledge, and the ability to multitask in a fast-paced clinic environment.

Qualifications

• High School Diploma or GED required.
• One year's experience as a receptionist in a clinic preferred.
• Bilingual (English/Spanish) with ALTA score of 9 entitlement.
• Bilingual (English/Spanish) speaking skills required at a level 9.
• Ability to prioritize multiple tasks with frequent interruptions.
• Professional and courteous interaction with patients, Providers and staff.
• Excellent customer service mindset.
• Basic knowledge of medical terminology and healthcare billing.

Responsibilities

• Answer the phone, transfer calls and take messages for the clinic.
• Greet patients and maintain logs; notify appropriate person of patient arrival; provide translation as needed.
• Create and maintain patient charts; register new patients and update data in the computer.
• Schedule patient appointments per guidelines; notify Providers of no-shows and cancellations; adjust schedules accordingly.
• Verify insurance eligibility and file insurance documents; assist patients with questions about plans as needed.
• Respond to patient questions in person, by phone, and through patient portals.
• Perform routine billing tasks as needed and process payments; generate end-of-day reports.
• Review cash receipts and reconcile daily cash box.

Skills

Bilingual (English/Spanish)

Customer service

Professional demeanor

Multitasking

Communication

Education

High School Diploma or GED

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Join our team as a Relief Medical Receptionist at Yakima Medical-Dental Clinic in Yakima, WA!

Medical Receptionists play a vital role in our organization by serving as the frontline connection between our patients and the care they receive. As the first point of contact, you set the tone for a welcoming, respectful, and patient-centered experience. Your work ensures our clinics run smoothly, coordinating communication, supporting Providers, maintaining accurate information flow, and helping patients navigate appointments, insurance, and access to care. Your attention to detail and commitment to exceptional service directly supports our mission to deliver high-quality, accessible healthcare to the communities we serve.

Be part of a healthcare organization that believes in making a difference beyond medical care! We've transformed into a leading community health center in the Pacific Northwest with 40+ clinics across Washington and Oregon. We offer a wide range of services, including medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

We invite you to explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew", for a glimpse into our dedication to our communities, health, and families!

Position Highlights:

• $17.57-$21.52/hour DOE with the ability to go higher for highly experienced candidates
• Additional pay for your bilingual skills, paid on hours worked

What You'll Do:

• Answers the phone, transfers calls and takes messages as needed for the clinic
• Greet patients and maintain patient and visitor logs. Notifies appropriate person of the patient's arrival. Provides translation services as needed to patients
• Ensures accurate and complete data and forms are collected for all patients. Creates and maintains patient charts, registering new patients and updating patient data in the computer
• Schedules patient appointments according to scheduling guidelines, appointment type, and time needed. Notifies appropriate Provider of all patient no-shows and cancellations. Adjusts and updates the schedule for cancellations, new patients and recall appointments
• Verifies patient's insurance eligibility and obtains and files insurance documentation. Assists patients with questions regarding insurance plans as needed
• Reviews and responds to patients' questions in person, via phone, and patient portal systems
• May perform routine billing functions such as posting patient encounters, encouraging payment, taking payments and generating end-of-day reports
• Reviews cash box receipts and reconciles cash box daily
• Perform other duties as assigned

Qualifications:

• High School Diploma or GED
• One year's experience as a Receptionist in a clinic preferred
• This position is eligible for Bilingual Differential Compensation when an ALTA score of 9 is achieved
• Bilingual (English/Spanish) speaking skills required at a level 9
• Ability to prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
• Ability to interact with patients, Providers and staff in a professional manner
• Ability to deliver outstanding customer service
• Basic knowledge of medical terminology desired
• Basic knowledge of healthcare billing insurance desired
• Basic proficiency with a variety of computer programs including Microsoft Outlook, Word and Excel

Our Mission Statement

"Together we transform our communities through compassionate, individualized care, eliminating barriers to health and well-being."

Our mission celebrates inclusivity. We are committed to equal-opportunity employment.

Visit our website at www.yvfwc.com to learn more about our organization!