Medical Receptionist

American Family Care Willow Grove; Willow Grove (PA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Flexible scheduling

Great small business work environment

Job summary

American Family Care Willow Grove is seeking an organized individual to join their team as a Patient Service Representative. This role involves accurately checking patients in and out, verifying insurance, collecting payments, and maintaining patient records. The ideal candidate should be a High School graduate with excellent customer service skills and some medical clerical experience. A well-groomed appearance and clear phone mannerism are essential. The position offers opportunities for advancement and provides a positive work environment.

Qualifications

• Previous medical clerical experience preferred.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening each day.
• Greet patients and provide initial paperwork.
• Register patients and update patient records.
• Determine and process patient payments.
• Respond to customer needs and provide excellent service.
• Balance daily patient charges.
• Complete closing procedures and documentation.

Skills

Positive customer service skills

Accuracy and detail orientation

Basic computer knowledge (Microsoft Office)

Education

High School graduate or equivalent

Job description

Benefits:

• Opportunity for advancement
• Paid time off

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow‑up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well‑groomed appearance. Clear and articulate phone mannerisms.