Medical Receptionist

American Family Care Gastonia; Gastonia (NC); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Flexible scheduling

Paid time off

Job summary

American Family Care Gastonia is seeking a friendly, detail-oriented Front Desk Clerk to check in/out patients, verify insurance, collect payments, and maintain accurate records in a fast-paced clinic.

Responsibilities include greeting patients, registering and updating records, confirming insurance, balancing daily charges, and supporting daily opening/closing procedures to ensure smooth patient flow. Prior medical clerical experience is a plus; strong communication is essential.

Qualifications

• High School graduate or equivalent.
• Medical clerical experience preferred.
• Basic computer knowledge (Microsoft Office).
• Accuracy and attention to detail.
• Positive customer service skills.
• Well-groomed appearance.
• Clear and articulate phone mannerisms.

Responsibilities

• Prepare the clinic for opening by reviewing the facility and systems.
• Greet patients and obtain insurance/ID documents.
• Register patients, update records, verify insurance.
• Process patient payments and address billing issues.
• Respond to patient needs and assist with follow-up appointments.
• Balance daily charges and reconcile reports.
• Complete closing procedures and cash control.
• Maintain complete, accurate documentation.
• Other duties as assigned.

Skills

Customer service

Cash handling

Attention to detail

Communication skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Dental insurance
• Benefits/Perks
• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

• High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.