Medical Receptionist

American Family Care Hilltop; Virginia Beach (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Flexible scheduling

Great small business work environment

Job summary

A healthcare provider in Virginia Beach is seeking a staff member to oversee patient check-in/check-out responsibilities, verifying insurance, collecting payments, and maintaining patient records. Ideal candidates should be high school graduates with clerical experience and possess strong customer service skills. Basic computer knowledge and attention to detail are essential. Experience in a medical setting is preferred. This role offers a chance to work in a flexible environment focusing on positive patient relations.

Qualifications

• High School diploma or equivalent required.
• Previous medical clerical experience preferred.
• Must have a clear and articulate phone manner.

Responsibilities

• Prepare clinic for opening and review facility each day.
• Greet patients and obtain copies of insurance and identification.
• Register patients and verify insurance timely.
• Collect and process patient payments and address billing issues.
• Provide excellent customer service to patients.

Skills

Positive customer service skills

Accuracy and detail orientation

Basic computer knowledge

Education

High School graduate or equivalent

Tools

Microsoft Office

Job description

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.