Medical Receptionist

Talentify; Raleigh (NC); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Paid time off

Training & development

Great small business work environment

Flexible scheduling

Additional Perks!

Job summary

American Family Care (AFC) is seeking a friendly front desk/medical receptionist to check patients in and out, verify insurance, collect payments, and maintain accurate patient records. You will support timely patient flow and deliver positive customer service in a fast-paced urgent care setting.

This role requires a High School diploma, basic computer skills, and meticulous attention to detail. Prior medical clerical experience is preferred, and confidentiality is essential.

Qualifications

• High School graduate or equivalent.
• Basic computer knowledge (Microsoft Office).
• Accuracy and detail orientation; positive customer service skills.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility and preparing documents.
• Greet patients, collect insurance and ID information.
• Register patients, update records, verify insurance, and process check-out.
• Determine, collect, and process patient payments and address billing issues.
• Respond promptly to customer needs and assist with follow-up appointments.

Skills

Customer service

Phone etiquette

Education

High School Diploma

Tools

Microsoft Office

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Paid time off
• Training & development

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off
• Additional Perks!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.