Medical Receptionist

American Family Care Memorial City; Houston (TX); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Great small business work environment

Flexible scheduling

Job summary

A healthcare provider in Houston is seeking a dedicated individual to manage patient check-ins and check-outs, verify insurance, and maintain accurate patient records. The ideal candidate should have a high school diploma and experience in medical clerical work is preferred. You will contribute to patient satisfaction by providing exceptional customer service and ensuring a smooth clinic operation. The role also involves preparing the clinic for opening, processing payments, and addressing any billing issues.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Positive customer service skills.

Responsibilities

• Prepare the clinic for opening each day.
• Greet patients and collect insurance information.
• Register patients and update records precisely.
• Process patient payments and resolve billing issues.
• Provide excellent customer service.
• Complete daily cash control procedures.

Skills

Customer service skills

Attention to detail

Basic computer knowledge (Microsoft Office)

Education

High School diploma or equivalent

Job description

Benefits/Perks

• Great small business work environment
• Flexible scheduling

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reportsli>
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.