Medical Receptionist

AFC Urgent Care; Wichita (KS); On-site; USD 30,000 - 38,000; Full time

Job summary

AFC Urgent Care is seeking a Medical Receptionist in Wichita, KS. This entry-level role involves checking in patients, verifying insurance, collecting payments, and maintaining records. The ideal candidate will provide excellent customer service and follow HIPAA regulations. Join a dynamic healthcare team and help ensure a positive patient experience.

Qualifications

• Entry level position requiring excellent customer service skills.
• Knowledge of health insurance terminology and HIPAA compliance.

Responsibilities

• Check patients in and out, verify insurance, and collect payments.
• Maintain patient records and ensure positive patient relations.
• Follow company procedures for workers' compensation and occupational medicine.

Skills

Customer Service

HIPAA Compliance

Tools

DocuTap

Job description

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This job was posted by https://www.kansasworks.com: For more information, please see: https://www.kansasworks.com/jobs/13233371

Job Description (Summary)

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Essential Duties And Responsibilities

1. Prepare The Clinic For Opening Each Day By:

• Being at work 15 minutes before scheduled
• Reviewing the facility
• Turning phones back on
• Turning "open" sign on
• Turning TV on
• Cleaning lobby and work area
• Restocking bathroom supplies
• Opening all computer systems applications
• Preparing new patient registration packets and required documents

Receiving and sorting faxes and distributing accordingly

Turn outside signs (Road and building) on

Greet patients, provide initial paperwork, and obtain copies of insurance and ID cards.

Register patients, update records, and verify insurance accurately and timely

Determine, collect, and process patient payments and address billing issues

Obtain consent for social marketing and reviews

Discharge Patients Accurately And Timely By:

• Collecting balances and ensuring charges are complete before patient departure
• Providing patient documentation
• Following discharge procedures

Follow Company Procedures Related To Workers' Compensation Patients:

• Verify WC visit authorization
• First report of injury
• Follow-up work comp visit

Follow Company Procedure Related To Occupational Medicine Patients:

• Perform Drug Screens
• Perform BAT Screens
• Be ready for pickup couriers

Complete Closing Procedures By:

• Preparing closing documentation
• Scanning required reports
• Balancing daily patient charges (cash, check, credit cards) against system reports
• Taking trash out
• Ensuring all doors are locked and no patient is in the facility before leaving
• Doors should not be locked before 7:55 PM unless authorized by Dr. Mansoor or Tahir

Maintain complete and accurate documentation, revisiting records after initial registration to ensure completeness

Respond promptly to customer needs, provide excellent customer service, assist with follow-up appointments, and fulfill medical documentation requests

Follow Correct Telephone Communication Procedures And Protocols:

• Follow HIPAA regulations
• Do not provide medical advice or confirm orders; no medical advice can be given over the phone
• Handle courtesy calls and messages appropriately

Cell Phone Policy:

• Respect patient privacy and confidentiality in conversations about patients

Trainings include:

• DocuTap Front Desk
• DocuTap Community Account
• Blood Borne Pathogens
• Hazards Communication
• HIPAA Compliance
• Health Insurance Terminology

Seniority level

Entry level

Employment type

Full-time

Job function

Health Care Provider

Industries

Hospitals and Health Care

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