Medical Receptionist

Carbon Health; Wall Township (NJ); On-site; USD 25,000 - 36,000; Full time

Job summary

Carbon Health in New Jersey is seeking a Medical Receptionist to greet patients, register them, and coordinate front-desk tasks that support an exceptional patient experience.

The role requires multitasking, empathy, and strong organizational skills to efficiently manage patient flow and administrative duties in a fast-paced setting.

Qualifications

• High school diploma or equivalent.
• 1+ year as medical receptionist in a fast-paced setting or 3+ years in customer-service.
• Able to multitask and manage time effectively.
• Familiarity with medical insurance processes (billed costs, copays).
• Calm under pressure and patient-focused.

Responsibilities

• Greet and register patients as the first/last interaction.
• Schedule appointments via multiple modalities.
• Explain the Carbon app to patients.
• Verify insurance and collect copays.
• Prepare referrals and lab paperwork; support clinicians on projects.

Skills

Customer service

Multitasking

Communication

Empathy

Teamwork

Education

High school diploma or equivalent

Tools

Google Suite

Typing 30+ WPM

Job description

About the role

The Medical Receptionist position is responsible for greeting and registering patients, as well as administrative tasks and procedures that support an exceptional patient experience. This role offers the opportunity to see how an urgent care operates and work alongside a team of dedicated healthcare providers. This position is ideal for those who wish to pursue a career in health care. This is a fast-paced role that calls for the ability to multitask, think on your feet and work independently. We are looking for someone who is patient focused, empathetic and positive. This role is critical to the entire patient experience. We are looking for someone with availability and flexibility to work weekdays, weekends and some holidays.

What you’ll do

• Be the first and last interaction with our patients
• Greeting patients and acting as a resource
• Schedule patients through different modalities
• Introduce the Carbon app to patients
• Verify insurance and collect copayments
• Administrative work such as writing referrals and preparing lab paperwork
• Work collaboratively on projects with clinical leadership to enhance the patient experience

Qualifications

• Able to remain focused and calm during stressful situations (high volume of patients that walk in and need to be registered, calling 911 and directing paramedics to patients that must be sent to the ER etc)
• Experience and familiarity with medical insurance (understanding of costs, deductibles, copays, coverage) preferred
• Computer skills required; working knowledge or willingness to learn Google Suite mandatory, and must type 30+wpm
• High school diploma or equivalent
• At least one (1) full year of direct experience as a medical office receptionist in a fast-paced clinic, hospital, or similar healthcare setting or three (3) years of related customer-service experience
• Must be able to multitask effectively; critical time management skills necessary
• Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike
• Excellent customer service skills