Medical Receptionist

Hire Up Staffing Services; Tulare (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Hire Up Staffing Services in Visalia, CA is seeking an experienced Bilingual Front Office Medical Assistant to support a busy medical office. This role handles front-office patient services while managing prior authorizations, insurance verification, referrals, and related documentation.

Ideal candidate has at least 2 years of medical office experience, including insurance authorizations, is bilingual in Spanish, and holds a Medical Assistant certification.

Qualifications

• 2+ years of medical office experience.
• 2+ years of experience with medical insurance authorizations.
• Spanish bilingual required.
• Medical Assistant certification from an accredited program.

Responsibilities

• Obtain and process prior authorizations, referrals, and related documentation for assigned services.
• Verify patient insurance eligibility, benefits, and coverage requirements with commercial and/or government payers.
• Submit authorization requests through payer portals, fax, email, or other approved methods.
• Track authorization status and follow up with payers to ensure timely approvals and address denials.
• Review authorization requests for completeness and accuracy and identify missing documentation.
• Utilize payer portals and/or authorization management systems.
• Welcome patients, visitors, physicians, and staff in a friendly and professional manner.
• Schedule and reschedule patient appointments as needed.
• Complete patient check-in and check-out.
• Update patient demographics and information within the EMR system.
• Answer phone calls and respond to voicemail messages and patient inquiries.
• Call or fax orders approved by physicians.
• Collect copays, deductibles, and outstanding patient balances.
• Maintain accurate documentation and provide excellent patient service.

Skills

Medical office experience

Insurance authorizations

Bilingual Spanish

Education

High School Diploma or equivalent

Medical Assistant certification

Tools

Synapse

Job description

Bilingual Front Office Medical Assistant Location: Visalia, CA Pay: $22.00/hour DOE Schedule: Monday – Friday | 7:30/8:00 AM – 5:00 PM

Job Summary

We are seeking an experienced Bilingual Front Office Medical Assistant to support a busy medical office in Visalia. This position will assist with front-office patient services while also handling prior authorizations, insurance verification, referrals, and related documentation. The ideal candidate will have at least 2 years of medical office experience, including direct experience with medical insurance authorizations and payer requirements. Strong attention to detail and the ability to manage multiple requests and deadlines in a fast-paced environment are essential.

Essential Job Functions

• Obtain and process prior authorizations, referrals, and related documentation for assigned services.
• Verify patient insurance eligibility, benefits, and coverage requirements with commercial and/or government payers.
• Submit authorization requests through payer portals, fax, email, or other approved methods.
• Track authorization status and follow up with payers to ensure timely approvals and address denials.
• Review authorization requests for completeness and accuracy and identify missing documentation.
• Utilize payer portals and/or authorization management systems.
• Welcome patients, visitors, physicians, and staff in a friendly and professional manner.
• Schedule and reschedule patient appointments as needed.
• Complete patient check-in and check-out.
• Update patient demographics and information within the EMR system.
• Answer phone calls and respond to voicemail messages and patient inquiries.
• Call or fax orders approved by physicians.
• Collect copays, deductibles, and outstanding patient balances.
• Maintain accurate documentation and provide excellent patient service.

Requirements

• 2+ years of medical office experience
• 2+ years of experience with medical insurance authorizations
• High School Diploma or equivalent
• Medical Assistant certification from an accredited program
• Bilingual in Spanish required
• Strong knowledge of prior authorization workflows, insurance verification, eligibility, benefits, and payer requirements
• Experience using payer portals and/or authorization management systems
• Strong attention to detail and ability to manage multiple requests in a fast-paced environment
• Clear verbal and written communication skills
• Ability to meet authorization timelines and productivity expectations
• Knowledge of Synapse preferred, but not required