Bilingual Medical Front Desk and Authorization Specialist

Hire Up Staffing Services; Tulare (CA); On-site; USD 28,000 - 33,000; Full time

Job summary

Hire Up Staffing Services in Visalia, CA is seeking an experienced Bilingual Front Office Medical Assistant to support a busy medical office. This role handles front-office patient services while managing prior authorizations, insurance verification, referrals, and related documentation.

Ideal candidate has at least 2 years of medical office experience, including insurance authorizations, is bilingual in Spanish, and holds a Medical Assistant certification.

Qualifications

• 2+ years of medical office experience.
• 2+ years of experience with medical insurance authorizations.
• Spanish bilingual required.
• Medical Assistant certification from an accredited program.

Responsibilities

• Obtain and process prior authorizations, referrals, and related documentation for assigned services.
• Verify patient insurance eligibility, benefits, and coverage requirements with commercial and/or government payers.
• Submit authorization requests through payer portals, fax, email, or other approved methods.
• Track authorization status and follow up with payers to ensure timely approvals and address denials.
• Review authorization requests for completeness and accuracy and identify missing documentation.
• Utilize payer portals and/or authorization management systems.
• Welcome patients, visitors, physicians, and staff in a friendly and professional manner.
• Schedule and reschedule patient appointments as needed.
• Complete patient check-in and check-out.
• Update patient demographics and information within the EMR system.
• Answer phone calls and respond to voicemail messages and patient inquiries.
• Call or fax orders approved by physicians.
• Collect copays, deductibles, and outstanding patient balances.
• Maintain accurate documentation and provide excellent patient service.

Skills

Medical office experience

Insurance authorizations

Bilingual Spanish

Education

High School Diploma or equivalent

Medical Assistant certification

Tools

Synapse

Job description

Hire Up Staffing Services in Visalia, CA is seeking an experienced Bilingual Front Office Medical Assistant to support a busy medical office. This role handles front-office patient services while managing prior authorizations, insurance verification, referrals, and related documentation.

Ideal candidate has at least 2 years of medical office experience, including insurance authorizations, is bilingual in Spanish, and holds a Medical Assistant certification.