Medical Receptionist

Doctors On Duty; Salinas (CA); On-site; USD 32,000 - 36,000; Full time

Job summary

Doctors On Duty in Salinas, CA is seeking a Medical Receptionist to support patient satisfaction by delivering excellent service, greeting patients, handling check-in with EMR, and coordinating with clinical staff. The role requires a high school diploma or GED and 3–6 months in a related setting; bilingual ability is a plus; proficiency with Microsoft Office and medical terminology is helpful.

This full-time clerical position offers exposure to a fast-paced clinic environment and opportunities

Qualifications

• High school diploma or GED required with 3–6 months related experience.
• Experience in health care or customer service preferred.
• Ability to learn medical terminology and insurance processes.

Responsibilities

• Greet and check in patients using EMR system.
• Collect co-pays and payments; explain policies.
• Verify insurance eligibility for billing.
• Schedule appointments per protocol.
• Scan documents into EMR and manage records.

Skills

Customer service orientation

Communication skills

Multitasking abilities

Conflict resolution

Attention to detail

Education

High school diploma or GED

Tools

EMR system

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Receptionist

Full Time Clerical Salinas, CA, US

4 days ago Requisition ID: 2414

Salary Range: $23.00 To $26.00 Hourly

SUMMARY

Under the direct supervision of the Clinic Manager, the person in the position of Medical Receptionist is an important participant in patient satisfaction/patient experience. The Medical Receptionist must provide excellent customer service skills and meet the communication needs of the patients, office staff and medical staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Includes but not limited to the following:

• Greets and checks in patients using the electronic medical record (EMR) system.
  • Obtains and verifies patient demographics and insurance and enters into EMR.
  • Verifies demographic information for all patients.
• Collects patient co-pays, deductibles and payments for services, strictly following the Office payment policies (the receptionist is responsible for explaining payment policies & collect payment in full at the time of service for self-pay patients).
  • Provides information to patients regarding unpaid balances.
  • Verifies insurance eligibility information for billing department in a timely manner.
  • Receipt all cash received, according to procedures. Reconcile daily batches and receipts per policies and procedures. Advise Office Manager immediately of any variances.
• Perform patient calls as requested by Office Manager, Supervisor or Physician.
• Retrieve messages left with the answering service or on voicemail periodically throughout the day.
• Schedules patient appointments and procedures according to established protocol
• Copy patient information and forward to requesting party after receiving appropriate consent to release medical records.
• Perform clerical duties (e.g., photocopying, typing, emailing, mailing, faxing, etc.)
• Scans all patient documentation into patient’s EMR. Ensure that all forms are complete and charges are correct and complete prior to scanning and shredding all original documents.
• Covers various front office positions while other Receptionists are out on their break or lunch time
• Miscellaneous tasks assigned by management should be successfully performed in between time.
• Maintain clean, neat waiting area. Check waiting room periodically for cleanliness. Stock supplies at front desk and other areas of the office as instructed by Office Manager or supervisor.
• Perform other related duties as directed or assigned.

EDUCATION and/or EXPERIENCE

The employee performing this position is expected to hold a High school diploma or general education degree (“GED”); and at least three months (preferably six months) related experience (e.g., health care setting, customer service, etc.) and/or training; or equivalent combination of education and experience. The employee performing this position is expected to have some experience with medical terminology and understanding of medical insurance process. S/he must be able to understand or quickly learn about the differences between and among patients with private insurance, Medicare, Workers’ Compensation and self-paying patients, etc.

PREFERRED

Bilingual may be required at certain clinics or during certain shifts.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

KNOWLEDGE

The jobholder must demonstrate current competencies applicable to the job position.

• Critical thinking skills and ability to analyze datasets
• Effective verbal and writing skills
• Microsoft Office knowledge (Word, Excel, and Outlook)
• Demonstrates customer-focused interpersonal skills and interacts effectively with practitioners, the interdisciplinary healthcare team, community agencies, patients, and families who may have diverse opinions, values, and religious and cultural ideals.
• Demonstrates ability to work autonomously and be directly accountable for results
• Demonstrates flexibility
• Exhibits capability to influence and negotiate individual and group decision-making
• Possesses skills to function effectively in a fluid, dynamic, and rapidly changing environment
• Displays proven ability to positively influence behavior and outcomes

CONDITION OF EMPLOYMENT:

Proof of identity and legal authority to work in theU.S. is a condition of employment. Cypress Healthcare Partners/SalinasValley Health Clinics will not sponsor applicants for work visas.

The range displayed on this job posting reflects the target for new hire salaries for this position.