Medical Office Assistant

Allergy & Ent Assoc; Fresno (CA); On-site; USD 21,000 - 22,000; Full time

Job summary

Allergy & Ent Associates in Fresno, CA is seeking a Medical Office Assistant / Receptionist to be the first point of contact for patients and visitors. You will handle scheduling, check-in/out, collect payments, verify insurance, and support daily front-office operations with a focus on customer service.

The ideal candidate has a high school diploma, medical office experience, proficiency with EMR systems, and strong communication and multitasking skills to thrive in a fast-paced specialty

Qualifications

• High school diploma or equivalent required.
• Medical office experience required.
• Experience with insurance verification, authorization processing, or medical reception preferred.
• Knowledge of medical terminology and insurance plans (PPO/HMO/Medicare/Medi-Cal) preferred.
• Experience with electronic medical records (EMR) systems preferred.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Must be flexible and willing to travel to other clinic locations as needed.

Responsibilities

• Greet patients and visitors in a professional and courteous manner.
• Answer and manage a high-volume multiline phone system.
• Schedule, reschedule, and confirm patient appointments.
• Check patients in and out of appointments.
• Collect copays, coinsurance, deductibles, and outstanding balances at the time of service.
• Verify and update patient demographic and insurance information.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Scan, upload, and file patient documents accurately in the EMR.
• Assist with office opening and closing procedures.
• Verify insurance eligibility and benefits online and by phone.
• Determine patient financial responsibility including copays and deductibles.
• Obtain and track referrals and prior authorizations for visits and procedures.
• Follow up with insurance carriers regarding authorization status.
• Communicate authorization requirements and insurance information to patients and clinical staff.

Skills

Customer service

Multitasking

Communication

Attention to detail

Data entry

HIPAA knowledge

Education

High school diploma or equivalent

Tools

EMR systems

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Office Assistant

Full Time Fresno, CA, US

2 days ago Requisition ID: 1841

Salary Range: $21.00 To $22.00 Annually

Job Title: Medical Office Assistant / Receptionist

Position Summary The Medical Office Assistant serves as the first point of contact for patients and visitors and is responsible for providing exceptional customer service while supporting the daily operations of the medical office. This position requires strong communication, organizational, and multitasking skills to ensure efficient patient scheduling, insurance verification, authorization processing, and front-office operations.

Essential Duties and Responsibilities

Front Office Responsibilities

• Greet patients and visitors in a professional and courteous manner.
• Answer and manage a high-volume multiline phone system.
• Schedule, reschedule, and confirm patient appointments.
• Check patients in and out of appointments.
• Collect copays, coinsurance, deductibles, and outstanding balances at the time of service.
• Verify and update patient demographic and insurance information.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Scan, upload, and file patient documents accurately in the electronic medical record (EMR).
• Assist with office opening and closing procedures.

Insurance and Authorization Responsibilities

• Verify insurance eligibility and benefits both online and by telephone.
• Determine patient financial responsibility, including copays, coinsurance, deductibles, and out-of-pocket costs.
• Obtain and track referrals and prior authorizations for office visits and procedures
• Follow up with insurance carriers regarding authorization status
• Communicate authorization requirements and insurance information to patients and clinical staff.

Qualifications

• High school diploma or equivalent required.
• Medical office experience required.
• Previous experience in insurance verification, authorization processing, or medical reception preferred.
• Knowledge of medical terminology and insurance plans, including PPO, HMO, Medicare, and Medi-Cal preferred.
• Experience with electronic medical records (EMR) systems preferred.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Must be flexible and willing to travel to and provide coverage at other clinic locations as needed.
• Must have reliable transportation.

Work Schedule

• Monday, Wednesday, and Friday: 8:00 AM – 5:00 PM
• Tuesday and Thursday: 9:00 AM – 6:00 PM
• Additional hours and travel to other clinic locations may be required based on business needs and staffing coverage.
• Professional appearance and demeanor.
• Strong problem-solving abilities.
• Dependable and punctual.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.

This position is essential to providing positive patient experience and ensuring efficient front-office operations within the practice.

Job Title: Medical Office Assistant / Receptionist

Position Summary The Medical Office Assistant serves as the first point of contact for patients and visitors and is responsible for providing exceptional customer service while supporting the daily operations of the medical office. This position requires strong communication, organizational, and multitasking skills to ensure efficient patient scheduling, insurance verification, authorization processing, and front-office operations.

Essential Duties and Responsibilities

Front Office Responsibilities

• Greet patients and visitors in a professional and courteous manner.
• Answer and manage a high-volume multiline phone system.
• Schedule, reschedule, and confirm patient appointments.
• Check patients in and out of appointments.
• Collect copays, coinsurance, deductibles, and outstanding balances at the time of service.
• Verify and update patient demographic and insurance information.
• Maintain patient confidentiality and comply with HIPAA regulations.
• Scan, upload, and file patient documents accurately in the electronic medical record (EMR).
• Assist with office opening and closing procedures.

Insurance and Authorization Responsibilities

• Verify insurance eligibility and benefits both online and by telephone.
• Determine patient financial responsibility, including copays, coinsurance, deductibles, and out-of-pocket costs.
• Obtain and track referrals and prior authorizations for office visits and procedures
• Follow up with insurance carriers regarding authorization status
• Communicate authorization requirements and insurance information to patients and clinical staff.

Qualifications

• High school diploma or equivalent required.
• Medical office experience required.
• Previous experience in insurance verification, authorization processing, or medical reception preferred.
• Knowledge of medical terminology and insurance plans, including PPO, HMO, Medicare, and Medi-Cal preferred.
• Experience with electronic medical records (EMR) systems preferred.
• Strong computer and data-entry skills.
• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Must be flexible and willing to travel to and provide coverage at other clinic locations as needed.
• Must have reliable transportation.

Work Schedule

• Monday, Wednesday, and Friday: 8:00 AM – 5:00 PM

• Tuesday and Thursday: 9:00 AM – 6:00 PM
• Additional hours and travel to other clinic locations may be required based on business needs and staffing coverage.

Competencies

• Exceptional customer service skills.
• Professional appearance and demeanor.
• Strong problem-solving abilities.
• Dependable and punctual.
• Ability to work independently and as part of a team.
• Strong attention to detail and accuracy.

This position is essential to providing positive patient experience and ensuring efficient front-office operations within the practice.

• Monday: 8am-5pm
• Tuesday: 9am-6pm
• Wedensday: 8am-5pm
• Thursday: 9am-6pm
• Friday: 8am-5pm