Medical Receptionist

Joint and Muscle Medical Care; Charlotte (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Job summary

Joint and Muscle Medical Care in Charlotte, North Carolina is seeking a Front Desk professional who will be responsible for patient interaction and various administrative duties. You will greet patients, manage appointment schedules, verify insurance details, and maintain accurate patient records.

The ideal candidate should possess strong communication skills, organizational abilities, and familiarity with EHR systems. This role is essential for ensuring a smooth patient experience and requires attention to detail and confidentiality.

Qualifications

• Experience in patient interaction and administrative tasks.
• Ability to manage sensitive situations calmly and professionally.

Responsibilities

• Greet patients and visitors in a professional, friendly manner.
• Maintain and update appointment calendars.
• Verify insurance details and eligibility.
• Communicate patient needs to doctors, nurses, or other staff.

Skills

Strong communication and interpersonal skills

Organization and multitasking ability

Basic knowledge of medical terminology

Familiarity with electronic health record (EHR) systems

Attention to detail and confidentiality

Job description

Benefits

• Dental insurance
• Health insurance
• Paid time off

Front Desk & Patient Interaction

• Greet patients and visitors in a professional, friendly manner
• Check patients in and out for appointments
• Answer phone calls, respond to inquiries, and direct calls appropriately
• Schedule, reschedule, or cancel appointments

Appointment & Records Management

• Maintain and update appointment calendars
• Create and update patient records
• Ensure accurate entry of personal, medical, and insurance information
• Handle patient files in compliance with privacy laws like HIPAA (or equivalent in your country)

Billing & Insurance Tasks

• Verify insurance details and eligibility
• Process co-pays and other payments

Administrative Duties

• Manage emails, mail, and office correspondence
• Keep the reception area clean and organized
• Complete record releases and record requests
• Send referrals

Coordination & Communication

• Communicate patient needs to doctors, nurses, or other staff
• Handle sensitive or urgent situations calmly and professionally

Skills Needed

• Strong communication and interpersonal skills
• Organization and multitasking ability
• Basic knowledge of medical terminology
• Familiarity with electronic health record (EHR) systems
• Attention to detail and confidentiality