Medical Receptionist

Nephrology Associates, P.C.; Lebanon (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Nephrology Associates, P.C. in Lebanon, Tennessee is seeking a friendly Medical Receptionist to be the first point of contact for patients and a key part of our front-office team.

You will greet patients, verify appointments, manage check-in/check-out in the EHR, answer multi-line calls, coordinate scheduling, verify insurance, and support basic billing while maintaining HIPAA privacy and accuracy. Travel to other offices as needed.

Qualifications

• Experience as Medical Receptionist or clinical administrative role.
• Knowledge of medical terminology and billing workflows.
• HIPAA compliance and discretion.
• Experience with EMR/EHR systems.

Responsibilities

• Greet patients, verify appointments, and check-in/check-out in the EHR.
• Manage multi-line phones; schedule, reschedule, and confirm appointments professionally.
• Verify insurance eligibility and benefits; accurately capture payer details.
• Collect and update patient demographics and documentation; ensure HIPAA compliance.
• Support billing: basic coding (ICD-10, CPT), payment posting, and balance follow-up.
• Triage and route calls and messages promptly to the right clinical/administrative staff.
• Maintain organized records and filing systems; support general office tasks (scanning, data entry).
• Contribute to a warm, efficient front office that reflects our commitment to patient care.
• This role requires a willingness to travel to other offices as needed.

Skills

Communication skills

Customer service

Attention to detail

Teamwork

Tools

Epic

Meditech

eClinicalWorks

Athenahealth

Dentrix/Eaglesoft

Job description

Join our clinic as a Medical Receptionist. You’ll be the first point of contact for patients, ensuring a welcoming experience and smooth front-desk operations. This role demands strong organization, clear communication, and accuracy with EHR and billing tasks.

Key Responsibilities

• Greet patients, verify appointments, and complete check-in/check-out in the EHR.
• Manage multi-line phones; schedule, reschedule, and confirm appointments professionally.
• Verify insurance eligibility and benefits; accurately capture payer details.
• Collect and update patient demographics and documentation; ensure HIPAA compliance.
• Support billing: basic coding (ICD-10, CPT), payment posting, and balance follow-up.
• Triage and route calls and messages promptly to the right clinical/administrative staff.
• Maintain organized records and filing systems; support general office tasks (scanning, data entry).
• Contribute to a warm, efficient front office that reflects our commitment to patient care.
• This role requires a willingness to travel to other offices as needed.

Required Qualifications

• Experience as a Medical Receptionist or similar clinical administrative role (dental/clinic a plus).
• Working knowledge of medical terminology, ICD-10/CPT basics, and billing workflows.
• Proficiency with EMR/EHR platforms (e.g., Epic, Meditech, eClinicalWorks, Athenahealth, Dentrix/Eaglesoft).
• Demonstrated HIPAA compliance, discretion, and professionalism.
• Excellent communication, customer service, and phone etiquette.
• Willing and able to travel to other job/office locations; reliable transportation, valid driver’s license, and auto insurance.

Preferred

• Bilingual abilities to serve diverse patient populations.
• Prior clinic or hospital front-desk experience preferred.

What You’ll Gain

• A supportive, patient-first team environment focused on professionalism, compassion, and growth.
• The opportunity to make a daily impact on patient experience and clinic efficiency.

Join our team today and help every patient feel welcomed and cared for from the moment they arrive.