Front Desk Receptionist

CloseKnit Primary Care; Ellicott City (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

CloseKnit Primary Care is seeking a Front Desk Receptionist to be the welcoming first contact for patients. You will greet visitors, handle check-in/check-out, and schedule appointments while coordinating with clinical staff to maintain smooth patient flow.

Ideal candidates have strong communication, attention to detail, and the ability to multitask in a fast-paced healthcare setting. Hospital/clinic experience and familiarity with EHR systems are a plus.

Qualifications

• Excellent customer service and communication skills
• Strong attention to detail and multitasking abilities
• Familiarity with HIPAA regulations and patient confidentiality

Responsibilities

• Greet patients and visitors warmly and provide a professional first impression
• Assist patients with check-in/check-out and collect accurate information
• Manage appointment scheduling, rescheduling, and confirmations
• Answer phones professionally, direct inquiries, and coordinate with staff
• Perform basic administrative tasks and maintain patient records
• Assist with billing and insurance verification when needed
• Maintain a clean, organized front desk and waiting area
• Ensure HIPAA compliance and patient confidentiality at all times
• Collaborate with team to resolve scheduling conflicts and improve patient experience

Job description

The Front Desk Receptionist will be the first point of contact for patients and visitors, providing excellent customer service and support to ensure a welcoming and efficient experience. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.

Requirements

Key Responsibilities:

Patient Interaction

• Greet patients and visitors warmly, providing a friendly and professional first impression of the facility.
• Assist patients with check-in and check-out processes, ensuring all necessary information is collected and processed accurately.

Appointment Scheduling

• Manage appointment scheduling for patients, including booking, rescheduling, and confirming appointments as needed.
• Coordinate with clinical staff to ensure efficient patient flow and minimize wait times.

Phone And Communication Management

• Answer incoming phone calls promptly and professionally, addressing inquiries, providing information, and directing calls to appropriate staff members.
• Maintain clear and effective communication with patients, healthcare providers, and other staff to facilitate smooth operations.

Administrative Support

• Perform various administrative tasks, including data entry, maintaining patient records, and managing correspondence.
• Assist with billing and insurance verification processes as necessary, ensuring accurate information is captured.

Office Organization

• Maintain a clean and organized front desk and waiting area, ensuring a pleasant environment for patients and visitors.
• Order and manage office supplies as needed, collaborating with the office manager to maintain inventory.

Patient Confidentiality

• Ensure compliance with HIPAA regulations and maintain patient confidentiality at all times.
• Handle sensitive information with discretion and professionalism.

Problem Resolution

• Address patient concerns and inquiries with empathy and professionalism, escalating issues to management when necessary.
• Work collaboratively with other team members to resolve scheduling conflicts and improve patient experiences.

Qualifications

• High school diploma or equivalent; additional education or certification in healthcare administration or a related field is a plus.
• Previous experience in a receptionist or administrative role, preferably in a healthcare setting.
• Strong communication and interpersonal skills, with the ability to interact effectively with diverse populations.
• Proficient in using office equipment, such as computers, phones, and printers, as well as experience with electronic health record (EHR) systems preferred.
• Excellent organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.

Preferred Qualifications

• Familiarity with medical terminology and healthcare practices.
• Experience with appointment scheduling software and insurance verification processes.