Medical Receptionist

Dignity Health; Phoenix (AZ); On-site; Full time

Job summary

A leading healthcare organization in Phoenix is seeking a Medical Receptionist to be the first point of contact for patients. This role involves greeting patients, managing appointments, verifying insurance, and providing essential support services. The ideal candidate will have strong customer service skills and basic computer proficiency. Dignity Health offers competitive benefits, including education assistance and comprehensive health coverage.

Benefits

Education Benefit Program

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plans

Paid Vacation

Adoption Assistance

Qualifications

• Basic computer skills required.
• Previous experience in medical office or insurance preferred.

Responsibilities

• Greet, register, and schedule patient appointments.
• Verify insurance eligibility and benefits.
• Manage complex financial data for payment plans.

Skills

Customer Service

Analytical Skills

Bi-lingual

Education

High School Diploma / GED

Tools

IDX

Multi-line Phones

Computers

Fax

Copy Machines

Job description

**Responsibilities**

The Medical Receptionist is the first point of contact for our patients and is responsible for greeting, registering, and scheduling patient appointments. Responsibilities include verifying insurance eligibility and benefits, collecting co-payments, and obtaining routine financial information to facilitate payment plans and Medicare coverage. The role also involves answering phones, providing information to patients, and managing complex financial data to secure payment plans, charity care, Medicare coverage, and alternative financing. May obtain prior authorizations for visits or tests and enter charge data as required. Other duties may be assigned.

+ Perform clerical duties such as maintaining deposit logs, preparing schedules and reports, and managing provider schedules with analytical skills.

+ Ensure a positive customer service environment in reception areas.

+ Oversee the waiting area and coordinate patient movement, reporting problems as needed.

+ Handle multi-line phones and operate computers, fax, and copy machines.

+ Complete full patient registration in IDX, ensuring all information is current and accurate. Verify insurance eligibility and benefits.

+ Obtain, verify, and update patient demographic and insurance information.

+ Provide support services to patients and medical staff.

Dignity Health offers an Education Benefit program providing debt relief and student loan assistance—up to $18,000 over five years for full-time employees and $9,000 for part-time employees. Benefits include health/dental/vision insurance, FSA, retirement plans, paid vacation, and adoption assistance.

**Qualifications**

**MINIMUM**

Basic computer skills required.

**PREFERRED**

High School Diploma / GED.

Previous experience in medical office or insurance preferred.

Bi-lingual skills are a plus.

**Overview**

Dignity Health Medical Group (DHMG) is the employed physician group of Dignity Health Arizona, employing approximately 400 providers and 1200 support staff across various specialties. DHMG supports medical education with 84 medical students and about 200 residents and fellows. Our mission aligns with Dignity Health's commitment to innovative care and excellence. As part of the hospital system, DHMG has access to full hospital facilities, enabling state-of-the-art patient care, including services for underserved populations. We are a tobacco-free campus and committed to community health.

**Pay Range**

$18.00 - $20.38 /hour

We are an equal opportunity/affirmative action employer.