Call Center Medical Receptionist

Community of Hope; Washington (District of Columbia); On-site; Full time

Job summary

Community of Hope is seeking a Call Center Medical Receptionist to support families and individuals in need of healthcare services. This full-time position involves greeting patients, managing calls, and ensuring accurate patient records. Join a mission-driven team focused on improving health and ending homelessness in Washington, DC.

Benefits

Remote work opportunities

Paid vacation

Annual performance-based raises

Tuition reimbursement

Medical/Dental/Vision Plans

Qualifications

• Minimum of one year experience as a Medical Receptionist preferred.
• Strong customer service skills required.
• Experience with Electronic Medical Record.

Responsibilities

• Greets patients and schedules appointments.
• Verifies patients’ insurances and documents findings.
• Monitors and responds to patient voicemails and encounters.

Skills

Customer Service

Organizational Skills

Bilingual

Education

High School Diploma/GED

Tools

Electronic Medical Record

eClinicalworks

MS Word

MS Excel

MS Outlook

Job description

Are you excited about a new and exciting opportunity? Do you have a passion for working with families and individuals in need of healthcare, housing, and community support services? Are you interested in working for a mission-driven and innovative organization? Well, look no further! At Community of Hope, we envision Washington, DC, where everyone is healthy, housed, and hopeful. If you are ready to make a positive difference in the community, this position is for you!

Our mission: To improve health, end homelessness, and partner with communities to make Washington, DC more equitable.

Our Approach and Values:

• We celebrate people’s strengths and acknowledge the impact of trauma on people’s lives.
• We embrace diversity, welcome all voices, and treat everyone with respect and compassion.
• We lead and advocate for changes to make systems more equitable.
• We strive for excellence and value integrity in all that we do.

Position Summary: The Call Center Medical Receptionist is accountable directly to the Lead Medical Receptionist. This is a full-time position based out of our Family Health and Birth Center in NE, DC.

The pay rate for this position ranges between $21.63 - $24.03 per hour and the offer amount is determined by the candidate's education, qualifications, and experience. Indeed provides their own estimated salary calculator and is not affiliated with COH's range.

Highlighted Duties and Responsibilities:

• Greets patients in a polite and professional manner on the telephone.
• Answers and screens all telephone calls appropriately and independently while scheduling appointments, creating telephone encounters and forwarding them to the appropriate personnel within one business day.
• Registers patients in eCW and obtains required documentation by completing the following: (1) Obtains and updates financial and/or all required personal information in eCW. (2) Sets all insurance plans within patients’ accounts appropriately. (3) Obtains income information and answers all structured questions.
• Verifies patients’ insurances and determines any charges/copayments at the time of appointment scheduling or between 1 to 2 business days of visit. Documents findings in Billing Notes and Claim Data.
• Monitors and responds in a timely manner to patient voicemails, telephone encounters, and actions daily or as assigned.
• Reviews patient’s Medical Authorization and sends telephone encounters for Release of Information and forms daily or as assigned.
• Informs supervisor of double accounts, removes unnecessary alerts of accounts, and corrects spelling errors in patient accounts.
• Effectively uses de-escalation skills to manage any customer service problems with patients on non-clinical issues, troubleshoots the problem works to find a solution, and contacts supervisor for further assistance if an immediate solution is not available.
• Explains and enforces the no show policy if a patient calls stating they are running more than 15 minutes late for their scheduled appointment and reschedule the patient’s appointment when appropriate.
• Performs other duties as requested by supervisor.

Requirements:

• High School Diploma/GED required.
• Experience with Electronic Medical Record. Experience with eClinicalworks preferred.
• Strong customer service skills required.
• Minimum of one year experience as a Medical Receptionist preferred.
• Strong organizational skills and commitment to working in a professional environment.
• Strong customer service skills.
• Strong computer skills (MS Word, MS Excel, MS Outlook, Internet) required.
• Ability to work a flexible schedule, including evenings and weekends required.
• Ability to travel to work at other sites as needed required.
• Bilingual preferred in English and Spanish/Amharic.
• Proof of required vaccinations is required. This includes, but may not be limited to, Flu and Covid. COH will consider requests for reasonable accommodations for anyone who cannot be vaccinated for a religious or medical reason, subject to applicable law.
• All Health Staff must receive the required vaccinations. This includes annual flu and covid vaccines. Medical or religious exemptions may be requested.

At COH, we prioritize the following well-being and work-life balance-centered benefits:

• Remote work opportunities are available for many, but not all, of our roles, promoting a culture of work-life balance.
• 8-hour workdays, which include a paid lunch.
• 11.5 paid company holidays, 1 personal floating holiday, 15 days of paid vacation (increases to 20 after 3 years of service, 25 after 10 years of service, and 30 after 15 years of service), and 12 days of paid sick leave on an annual basis.
• Annual performance-based raises, up to 5% of your annual pay.
• National Health Service Corps (NHSC) and DC Health Professional Loan Repayment Program (DCHPLRP) participants.
• Tuition reimbursement, loan repayment for clinicians, licensing reimbursement, and continuing education unit funds for licensed staff.
• Many opportunities for internal promotions and transfers across the agency as we continue to grow; we average 30+ promotions each year.
• Ongoing internal leadership training for supervisors.
• Ongoing well-being activities, culture compact activities and training, and trauma-informed care initiatives and training.
• Medical/Dental/Vision Plans through CareFirst BlueCross Blue Shield.
• Life insurance, short-term disability, and long-term disability insurance.
• 403(b) Retirement Plan.
• Flexible Spending Accounts for medical and dependent care reimbursable expenses.
• And much more!