Medical Receptionist II Primary Care Main

Trinity Health Mid-Atlantic; City of Syracuse (NY); On-site; Full time

Job summary

A leading healthcare provider seeks a Medical Receptionist II to support office operations and ensure quality patient care. Responsibilities include managing phone communications, maintaining patient confidentiality, and collaborating with healthcare teams. The role requires strong communication and customer service skills, with a focus on creating a healthy work environment. Opportunities for remote work may be available after training.

Qualifications

• 1-2 years experience preferred.
• Good communication skills both oral and written.

Responsibilities

• Supports office operations and provides efficient patient care.
• Handles incoming/outgoing phone calls and documentation.
• Maintains confidentiality and adheres to hospital standards.

Skills

Communication

Customer Service

Education

High school graduate or equivalent

Tools

PC

Multi-line telephones

Job description

Medical Receptionist II Primary Care Main page is loaded

Medical Receptionist II Primary Care Main

Apply locations SJHSYR-MAINCAMPUS time type Full time posted on Posted Yesterday job requisition id 00585207

Employment Type:

Full time

Shift:

Description:

• MISSION STATEMENT:

  We are passionate healers dedicated to honoring the Sacred in our sisters and brothers.

  VISION:

  To be world-renowned for passionate patient care and outstanding clinical outcomes.

  CORE VALUES:

  In the spirit of goodStewardship,we heal by practicing:Compassionthrough our kindness, concern and genuine caring,Reverencein

  honoring the dignity of the human spirit,Excellencein expecting the best of ourselves and others;Integrityin being and speaking the

  truth.

  RELATIONSHIP-BASED CAREGUIDING PRINCIPLES:

  Caring and healing practices are found in relationships, communication and the hospital setting. Patients are actively involved in their

  care and experience a therapeutic relationship with the caregiver.

  Patient care is designed to meet patient and family needs while taking into account the unique needs of each patient. These values are

  consistent in practice and include patient advocacy, safety and education.

  Teamwork promotes clinical excellence and is rooted in effective communication, accountability and continuity of care and respect for

  co-workers.

  Caring leaders create an environment in which caring relationships happen. These leaders emerge from all levels of the network

  helping to create a shared vision reflecting the mission, vision, and values of St. Joseph’s.

  Posting Job Description

  Position Summary:

  The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost effective, quality patient care.

  Responsibilities include but are not limited to:

  Promote a healthy work environment

  Work collaboratively with CNY Family Group

  Review CCDs for CNY Family Group and route to appropriate team members

  Collaborate and communicate regularly with management regarding goals, needs/concerns

  Phone support – Incoming and outgoing phone calls

  Scanning and faxing documentation

  General Performance Criteria:

  · Performs critical job functions that lead to a stream-lined and efficient patient experience

  · Attention to detail to ensure schedules are accurate based on provider preference sheets and office standards

  · Meets performance measures in place for each job function and complete job functions by established review date

  · Works collaboratively with staff and management

  Communication:

  · Maintains confidentiality related to patients, family and employees and information specific to service area.

  · Answers the telephone and routes calls to proper person. When personnel are unavailable for telephone calls, records and delivers messages.

  · Uses appropriate diction and grammar in conversations.

  Customer Service:

  · Employs professional manners and tact in all dealings.

  Obtains necessary information while remaining courteous about interruptions caused by other calls or events, models calmness.

  · Customer service orientated.

  · Adheres to hospital confidentiality statement.

  Service Specific Skills:

  · Receives and distributes messages, packages and supplies to the appropriate person or place.

  · Implements the day-to-day operations of specific service or environment.

  · Maintains a safe and secure environment.

  Equipment:

  · Displays competency related to performing job skills. Including but not limited to: PC terminals, telephones, copier, e-mail system, fax machine

  Education, Training, Experience, Certification and Licensure:

  High school graduate or equivalent, business school or formal secretarial training a plus. One to two years’ experience preferred.

  Participates in orientation and continuing education and updates and maintains knowledge and skills related to specific areas of expertise.

  Special Equipment, Skills, or Other Requirements:

  Multi-line telephones, PC and appropriate software knowledge, knowledge of office equipment and supplies. A solid understanding of service-related terminology. Good communication skills both oral and written as well as good interpersonal skills required. Customer service orientated.

  Work Environment and Hazards:

  Office setting – exposure Class I or II; service specific.

  Remote option may be available following training. Training in office for 4 to 8 weeks with the option to shift to remote work. Remote work will stay 100% depending on office needs and productivity

  Physical Demands:

  Light work – standing, walking, sitting, and lifting.

  Work Contact Group:

  All services, employees, medical staff, patients, visitors, and various regulatory and professional agency staff.

  Supervised By:

  Manager or Coordinator

  Pay Range: $17.75-$23.60

  Pay is based on experience, skills, and education. Exempt positions under the Fair Labor Standards Act (FLSA) will be paid within the base salary equivalent of the stated hourly rates. The pay range may also vary within the stated range based on location

Job Description Purpose Job Description Purpose

Our Commitment to Diversity and Inclusion

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.

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Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs.