Medical Receptionist Chandler

Dignity Health; Phoenix (AZ); On-site; Full time

Job summary

A leading healthcare provider in Phoenix is seeking a Medical Receptionist to serve as the first point of contact for patients. This role involves greeting patients, scheduling appointments, verifying insurance, and ensuring a positive customer service experience. The ideal candidate will have basic computer skills and a high school diploma, with previous medical office experience preferred. Join a dedicated team committed to innovative clinical care and patient support.

Benefits

Employee education benefits

Debt relief programs

Student loan assistance

Qualifications

• Basic computer skills required.
• Bilingual skills preferred.

Responsibilities

• Greet, register, and schedule patient appointments.
• Verify insurance eligibility and collect co-payments.
• Maintain deposit logs and manage provider schedules.

Skills

Customer Service

Communication

Basic Computer Skills

Education

High School Diploma or GED

Job description

**Responsibilities**

The Medical Receptionist is the first point of service for our patients and is responsible for greeting, registering, and scheduling patient appointments. They verify insurance eligibility and benefits, collect co-payments, and obtain routine financial information to facilitate payment plans and Medicare coverage. The role includes answering phones and providing information to patients in the waiting area. The receptionist may also obtain complex financial information, secure prior authorizations for visits or tests, and enter charge data as needed. Additional duties may be assigned.

+ Perform clerical duties such as maintaining deposit logs, preparing schedules and reports, and managing provider schedules.

+ Ensure a positive customer service environment and interactions in reception areas.

+ Answer incoming calls politely and helpfully.

+ Coordinate patient movement and report any irregularities or problems.

+ Possess working knowledge of multi-line phones, computers, fax, and copy machines.

+ Prepare registration documents and verify the accuracy of patient information.

+ Complete full patient registration in IDX for new patients, ensuring all information is current and accurate, and verify insurance details.

+ Provide support services to patients and medical staff.

+ Comply with HIPAA regulations regarding patient confidentiality and records.

+ Establish and maintain effective working relationships with patients, staff, and physicians.

+ Sort and file materials efficiently.

+ Obtain authorizations for office visits.

+ Support the organization's commitment to employee education benefits, including debt relief and student loan assistance programs.

**Qualifications**

**Minimum**

Basic computer skills required.

**Preferred**

High School Diploma or GED, previous medical office or insurance experience, and bilingual skills.

**Overview**

Dignity Health Medical Group (DHMG) is the employed physician group of Dignity Health Arizona, with approximately 200 providers and 500 support staff across various specialties, committed to innovative clinical care and medical education.

**Pay Range**

$18.00 - $20.38 per hour.

We are an equal opportunity/affirmative action employer.