Medical Receptionist II Camillus Office

St. Joseph's Health; City of Syracuse (NY); On-site; Full time

Job summary

A leading healthcare provider is seeking a Medical Receptionist II for the Camillus Office. The role involves supporting office operations, ensuring a streamlined patient experience, and collaborating with various teams. Ideal candidates will have strong communication and customer service skills, along with a high school diploma. The position offers a full-time schedule with a day shift.

Qualifications

• 1-2 years of experience preferred.
• Participate in ongoing education to maintain knowledge and skills.

Responsibilities

• Support office operations and provide quality patient care.
• Collaborate with staff and management on goals and concerns.
• Maintain confidentiality regarding patients and families.

Skills

Communication

Customer Service

Interpersonal Skills

Education

High school diploma or equivalent

Business school or secretarial training

Tools

PC software

Office equipment

Multi-line phones

Job description

Join to apply for the Medical Receptionist II Camillus Office role at St. Joseph's Health.

Position Summary: The receptionist is responsible for supporting office operations and works independently and interdependently with other office staff to provide efficient, cost-effective, and quality patient care.

Employment Type: Full-time

Shift: Day Shift

Description: Located at 5301 Genesee St.

Responsibilities Include But Are Not Limited To:

• Promote a healthy work environment
• Work collaboratively with CNY Family Group
• Review CCDs for CNY Family Group and route to appropriate team members
• Collaborate and communicate regularly with management regarding goals, needs/concerns
• Phone support – Incoming and outgoing calls
• Scanning and faxing documentation

General Performance Criteria:

• Perform critical job functions that lead to a streamlined and efficient patient experience
• Ensure schedules are accurate based on provider preferences and office standards
• Meet performance measures and complete job functions by review deadlines
• Work collaboratively with staff and management

Communication:

• Maintain confidentiality regarding patients, families, employees, and service-specific information
• Answer and route phone calls appropriately; record and deliver messages when necessary
• Use appropriate diction and grammar in conversations

Customer Service:

• Employ professional manners and tact in all dealings
• Remain courteous and calm during interruptions
• Adhere to hospital confidentiality policies

Service Specific Skills:

• Distribute messages, packages, and supplies appropriately
• Implement daily operations of specific services or environments
• Maintain a safe and secure environment

Equipment:

• Display competency with PC terminals, telephones, copiers, email systems, fax machines

Qualifications:

• High school diploma or equivalent; business school or secretarial training is a plus
• One to two years of experience preferred
• Participate in ongoing education to maintain knowledge and skills

Additional Requirements:

• Proficiency with multi-line phones, PC software, office equipment, and service-related terminology
• Strong communication and interpersonal skills
• Customer service orientation

Work Environment and Physical Demands:

• Office setting with exposure to Class I or II hazards; remote work possible post-training
• Light physical work: standing, walking, sitting, lifting

Work Contact Group: All services, employees, medical staff, patients, visitors, regulatory and professional agencies.

Supervised By: Manager or Coordinator

Pay Range: $17.75-$23.60, based on experience, skills, education, and location.

Our Commitment to Diversity and Inclusion: Trinity Health values diversity, equity, and inclusion, and is an Equal Opportunity Employer.