Medical Receptionist

Spero Health, Inc.; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and HSA benefits

Vision, Life and Disability insurance

Generous PTO and paid holidays

401(k) retirement program with company

Wellness Programs (Fitness Reim. & Cig

Employee Assistance Program (EAP)

Discounts via Tickets at Work

Job summary

Spero Health, Inc. is seeking a Medical Receptionist in Louisville, KY to support patients through a welcoming, organized front desk experience.

You will manage patient check-ins, appointment scheduling, and coordination with care teams within an integrated behavioral health setting.

Qualifications

• High School Diploma required; Associate degree preferred.
• Graduation from an accredited Medical Assisting program preferred.
• 1-3 years experience in Customer Services, Behavioral Health, and/or Healthcare facilities preferred.
• Minimum of 1 year in a fast-paced medical office environment required.

Responsibilities

• Provide top-tier customer service, compassion, and empathy to all patients.
• Confirm and update patient demographics and insurance details at each visit.
• Manage scheduling for providers with timely adjustments to meet patient needs.
• Contact patients with missed appointments to encourage continued treatment.
• Explain patient financial responsibilities and insurance status clearly.

Skills

Customer service

Phone etiquette

Empathy

Education

High School Diploma

Associate degree preferred

Tools

EMR system

Scheduling software

Job description

Description

Spero Health is seeking a Medical Receptionist to join our awesome team in Louisville, KY!

*** This position is Spero Health (CleanSlate) at our East Gray Street location ***

This position is for a Medical Receptionist who supports the mission of “Saving Lives, Instilling Hope and Restoring Relationships” in an integrated team with patients receiving counseling, case management and medically assisted treatment. Spero Health believes better outcomes are achieved when you treat the whole person, through integrated care. If you are looking for a career where you can make a difference in someone's life, Spero Health is the right place for you!

The Medical Receptionist responsibilities include, but are not limited to the following:

• Provide top-tier customer service, compassion, and empathy to all patients.
• Efficiently handle patient arrivals, confirming and updating demographic and insurance details at each visit.
• Manage scheduling for providers, ensuring accuracy and timely adjustments to meet patient needs.
• Contact patients who have missed appointments to encourage continued treatment.
• Manage prior authorizations and communicate patient financial responsibilities clearly.
• Distribute and verify accuracy of required patient forms and handbooks; scan and file documents into the EMR.
• Process collections, co-payments and facilitate payment plans regularly.
• Ability to discuss and clarify patient financial responsibilities and insurance status effectively.
• Maintain a professional office environment, including general upkeep and organization.
• Delivering excellent phone etiquette for inbound and outbound calls, including appointment reminders, and re-engagement efforts.
• Handle tasks related to medication destruction and logging.
• Engage in daily huddles and team meetings to ensure cohesive operations.
• Participate in cross-training for lab-related responsibilities as appropriate, such as urine drug screenings.

Requirements

Education:

• High School Diploma required; Associate degree preferred
• Graduation from an accredited program for Medical Assisting preferred

Experience:

• 1-3 years experience with Customer Services, Behavioral Health, and/or Healthcare facilities preferred.
• Minimum of 1 year in a fast-paced medical office environment required.

BENEFITS:

• Medical, Dental, and Health Savings Account
• Vision, Life and Disability insurance (100% Company Paid)
• Generous PTO and paid holidays
• 401(k) retirement program with company match
• Wellness Programs (Fitness Reimbursement & Smoking Cessation)
• Employee Assistance Program (EAP)
• Discounts via Tickets at Work

LOAN FORGIVENESS PROGRAMS:

• Spero Health is a STAR (Substance Use Disorder Treatment and Recovery) approved organization. This means our clinicians will have access to help pay off federal student loans so they can focus on what they do best: patient care!
• Please see the website at https://bhw.hrsa.gov/funding/apply-loan-repayment/star-lrp

CAREER DEVELOPMENT AND GROWTH

• Opportunities for growth - we encourage our teammates to consider new growth opportunities with us