Medical Receptionist

Talentify; Fort Collins (CO); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Great small business work environment

Advancement opportunity

Job summary

American Family Care (AFC) in Fort Collins, CO, is seeking a medical office clerk to accurately check patients in and out, verify insurance, collect payments, and maintain accurate records. This role focuses on maintaining patient flow and delivering positive patient relations within a supportive team.

The ideal candidate has a high school diploma, basic computer skills, and prior medical clerical experience or a strong customer service orientation.

Qualifications

• High School graduate or equivalent.
• Previous medical clerical experience preferred.
• Basic computer knowledge (e.g., Microsoft Office).
• Accuracy and detail orientation.
• Positive customer service skills.

Responsibilities

• Prepare the clinic for opening by reviewing the facility and opening systems.
• Greet patients and collect insurance and identification documents.
• Register patients, update records, verify insurance, and check out.
• Process patient payments and address billing issues.
• Provide excellent customer service and assist with follow‑up appointments.
• Balance daily charges and reconcile with system reports.
• Complete closing procedures and cash controls.
• Maintain complete and accurate documentation.
• Perform additional duties as assigned.

Skills

Customer service

Attention to detail

Phone manners

Microsoft Office

Education

High School diploma

Tools

Microsoft Office

Job description

Benefits/Perks

• Great small business work environment
• Advancement opportunity

Company Overview

American Family Care (AFC) is one of the largest urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the‑art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x‑ray capability.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations. Must have a warm inviting personality and focused on being a team player.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow‑up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.