Medical Receptionist

OCLI Vision, Inc.; West Mifflin (Allegheny County); On-site; USD 25,000 - 28,000; Full time

Job summary

Spectrum Vision Partners is seeking a friendly Medical Receptionist in West Mifflin, PA to join our front desk team. You will greet patients, handle check-in/check-out, schedule appointments, verify insurance, and manage registrations with accuracy.

Strong customer service, organization, and communication skills are essential, along with experience in EMR systems like NextGen and tools such as Clearwave. The role requires attention to detail and professional interactions with patients and staff.

Qualifications

• Minimum 1 year of customer service experience.
• Experience with patient registration and appointment scheduling.
• Familiarity with EMR systems (NextGen preferred) and insurance verification.
• Proficiency in Microsoft Outlook and Excel.
• Ability to communicate professionally by phone and email.
• Detail-oriented with confidential patient records.

Responsibilities

• Welcome patients, check-in/check-out, answer calls, and provide excellent service.
• Schedule, cancel, and modify patient appointments and coordinate with providers.
• Verify referrals and insurance coverage using websites and Clearwave.
• Maintain patient records and obtain required forms and signatures.
• Collect copays, deductibles, and other balances; address questions about statements.
• Explain policies including referrals, benefits, and charges to patients.
• Coordinate with clinical teams and other locations to support patient flow.
• Maintain accurate EMR data and communicate professionally by phone and email.

Skills

Customer service

Communication

Organization

Multitasking

Problem-solving

Tools

NextGen EMR

Clearwave

Microsoft Outlook

Excel

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Medical Receptionist (Experienced)

Full Time Clinic West Mifflin, PA, US

8 days ago Requisition ID: 2797

Salary Range: $18.00 To $20.00 Hourly

Medical Receptionist
Employment Type: Full Time
Schedule: Day Shift | Travel to other office locations required| Saturday availability may be required based on office location.

Make patients feel welcome from the moment they arrive!

Your Next Career Opportunity - Spectrum Vision Partners / OCLI Vision is seeking a friendly, organized, and patient-focused Medical Receptionist to join our team!

As a key member of our front office, you'll help create a positive patient experience while supporting appointment scheduling, insurance verification, patient registration, financial transactions, and daily administrative operations.

What You'll Do

• Patient Experience: Welcome patients, manage check-in/check-out, answer incoming calls, and provide exceptional customer service.
• Scheduling: Schedule, cancel, and modify patient appointments while coordinating provider schedules and patient needs.
• Insurance & Referrals: Obtain and verify referral information, insurance coverage, benefits, and eligibility using insurance websites and verification platforms such as Clearwave.
• Patient Registration & Documentation: Maintain accurate patient records and obtain required documentation and signatures, including registration forms, financial responsibility agreements, privacy acknowledgements, and applicable patient consents.
• Patient Payments & Billing: Collect copays, deductibles, outstanding balances, and other out-of-pocket expenses. Professionally address questions regarding patient statements, insurance coverage, and financial responsibilities.
• Practice Policies: Clearly explain office policies and procedures, including referral requirements, assignment of benefits, payment expectations, account balances, and applicable charges.
• Office Coordination: Communicate effectively with clinical teams and other office locations to support patient flow, scheduling, and continuity of care.
• Administrative Support: Maintain accurate patient information, utilize EMR systems, and communicate professionally through telephone and email.

What We're Looking For

• Minimum 1 year of customer service experience required; medical reception experience preferred.
• Experience with patient registration, appointment scheduling, insurance verification, referrals, and basic medical billing preferred.
• Familiarity with EMR systems (NextGen preferred) and insurance verification platforms such as Clearwave.
• Proficiency in Microsoft Outlook and Excel, including professional email communication.
• Strong communication, organizational, multitasking, and problem-solving skills.
• Ability to confidently and compassionately explain insurance coverage, practice policies, and patient financial responsibilities.
• Strong attention to detail and ability to maintain accurate, confidential patient records.
• Positive attitude, professionalism, and ability to thrive in a fast-paced medical environment.
• Reliable transportation and flexibility to work Saturdays based on office needs.

Get to Know Us

Spectrum Vision Partners supports OCLI Vision, one of the largest multispecialty ophthalmology networks in the U.S. Together, we're committed to delivering exceptional eye care through teamwork, compassion, and a patient-first approach.

Spectrum Vision Partners is an Equal Opportunity Employer. We are committed to providing an inclusive workplace and equal employment opportunities to all qualified applicants without regard to any legally protected status.