Medical Receptionist

Frey Consulting Group; Norwood (MA); On-site; USD 34,000 - 42,000; Full time

Job summary

Bay State Physical Therapy in Norwood, MA is seeking a Front Desk Receptionist for a full-time, 40-hour workweek. You’ll manage front desk tasks, scheduling, check-in/out, and patient communications to ensure smooth daily operations.

You’ll verify insurance benefits, discuss patient financial responsibilities, and support billing and administrative tasks. Experience in a medical front office is preferred in this teamwork-focused clinic off Route 1.

Qualifications

• Experience in a medical front office role preferred.
• Strong communication and customer service skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

Skills

Front desk

Customer service

Scheduling

Insurance verification

Multitasking

Job description

Bay State Physical Therapy, a leading provider of outpatient physical therapy in the Northeast, is seeking a Front Desk Receptionist to join our team. Full time - 40 hours per week. In this role, you will be the front office point person, handling scheduling and day-to‑day workflow. You will oversee the check-in/out process, ensuring it’s fast, friendly, and accurate, and you will act as the go‑to for insurance verifications, authorizations, and co‑pay collections. You’ll be the engine that keeps our clinic running smoothly and ensures every patient feels seen and heard. Experience in a medical front office role preferred. At the Norwood clinic, we have a tight knit staff who work together as a cohesive unit to support our patients and each other. Our clinic houses great equipment and a water treadmill that we use 3-5x per week, which is a big selling point for patients! The clinic is located right off of Route 1 in Norwood, MA, in the plaza with Norwood Orthopedic Associates, FedEx, and Siam Lotus Restaurant.

What You’ll Do

• Welcome patients and provide outstanding customer service
• Answer phones and assist with scheduling appointments
• Verify insurance benefits and explain patient financial responsibilities
• Manage patient intake forms and maintain accurate records
• Coordinate referrals, authorizations, and insurance approvals
• Support clinic operations and maintain efficient schedules
• Assist with billing, payments, and administrative tasks

What We’re Looking For

• Experience in a medical office, healthcare setting, or front desk role required
• Knowledge of insurance verification and patient financial responsibilities preferred
• Strong communication and customer service skills
• Excellent organization and attention to detail
• Ability to multitask in a fast‑paced environment

Why Join Us?

• Supportive, team-oriented culture
• Opportunities for career growth and professional development
• Meaningful work that helps improve patients’ lives every day
• Collaborative environment where teamwork and patient care come first

Bay State Physical Therapy is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, age over 40, protected veteran status, disability, sexual orientation, gender identity/expression, marital status, or other protected class.